Product Owner, Digital Product Management - Client Authentication

Job#: 3045442

Job Description:
Product Owner, Digital Product Management - Client Authentication || Hybrid - Austin, TX

Lead the strategy and execution of authentication products that enhance client experiences while reducing fraud risk. As a Product Owner, you will partner with engineering, UX, security, compliance, risk, and business stakeholders to define and deliver secure, user-friendly authentication solutions across Schwab's digital channels.

You will drive product innovation by evaluating emerging authentication technologies, shaping authentication roadmaps, and improving identity and access management experiences for clients and internal partners.
Key Responsibilities

• Define and manage the authentication product roadmap, aligning priorities with business objectives and client needs.
• Lead product discovery efforts, collaborating with UX, engineering, and business teams to validate solutions through research and experimentation.
• Create and prioritize user stories, define acceptance criteria, and partner with Agile teams to deliver high-quality features.
• Use customer insights, analytics, and user research to continuously improve authentication journeys and login experiences.
• Evaluate, implement, and optimize authentication, fraud prevention, and identity management capabilities.
• Partner with vendors to support platform enhancements, product upgrades, and strategic roadmap planning.
• Identify security, compliance, and operational risks, recommending and implementing appropriate controls and mitigation strategies.
• Collaborate across channels and product teams to design and deploy secure identity and authentication processes.
• Develop release plans, monitor key performance indicators (KPIs/KBIs), and drive operational excellence.
• Build strong stakeholder relationships through effective communication, influence, and collaboration.
• Support internal teams and client escalations related to authentication and identity management solutions.
• Assess security technologies and contribute to vendor evaluations and contract discussions.

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, Business, or a related field.
• Product management experience in authentication, fraud prevention, digital identity, cybersecurity, or online security.
• Experience with federated identity and Single Sign-On (SSO) solutions.
• Strong communication, presentation, and stakeholder management skills.
• Demonstrated success influencing cross-functional teams and driving outcomes.
• Experience with Agile product development methodologies.
• Strong analytical and problem-solving capabilities with attention to detail.
• Experience leveraging user testing, experimentation, and competitive analysis to inform product decisions.

Preferred Qualifications

• Knowledge of OAuth, OpenID Connect (OIDC), and modern identity protocols.
• Experience within financial services or highly regulated industries.
• Passion for digital security, identity management, and client experience innovation.
• Ability to thrive in ambiguous, fast-paced environments.

Ideal Profile: A customer-focused product leader who combines expertise in authentication and digital identity with strong Agile execution, strategic thinking, and a passion for creating secure, seamless user experiences.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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