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Technical Support Analyst - Regulatory Platform (In-Person) at VA

Elite Workforce IncRichmond, VA🇺🇸United StatesPosted 21 Jul 2026

Why This Role Stands Out

This role offers a fantastic opportunity to leverage your extensive technical support expertise within a crucial government regulatory environment, providing invaluable service to end-users and contributing to system enhancements. You'll thrive here if you possess strong communication skills, experience with SaaS or low-code platforms, and a passion for problem-solving, making this a rewarding next step in your career. We encourage you to apply and explore this impactful position.

Quick Overview

Work Type
On Site
Level
Mid Senior

Job Description

Position: Technical Support Analyst - Regulatory Platform (In-Person)
Location: 102 Governor Street, Richmond, VA 23219
Client: Virginia
Duration: 12+ Months

Job Description: Seeking a experienced Technical Support Analyst to serve as the primary contact for end users of a regulatory case-management/low-code licensing platform. You'll triage issues, guide users through system features, and collaborate with cross-functional teams to improve usability and performance. This is an on-site role supporting government-regulatory applications.

On-site, Monday Friday, five days a week in Richmond, VA
Support SaaS/low-code platforms (e.g., Salesforce, Appian, Power Platform) and ticketing systems
Diagnose issues, provide end-user guidance, and document resolutions
Create/maintain user guides, FAQs, and knowledge base content
Collaborate with analysts and developers to test features and implement improvements

Key Skills:

  • 8+ years in technical/support roles (customer service orientation in a technical environment)
  • Strong communication: translate complex concepts into clear user guidance
  • Expertise with SaaS or low-code platforms (Salesforce, Appian, Power Platform, ServiceNow)
  • Experience testing complex systems to ensure business needs are met
  • Detail-oriented with the ability to manage multiple requests concurrently
  • Familiarity with ticketing systems (ServiceNow, Jira, Freshdesk)
  • Ability to work independently and with cross-functional teams
  • Experience with regulatory or government-facing applications is a plus

Hashtags: #TechnicalSupport #SaaS #LowCode #PowerPlatform #ServiceNow #Appian #Salesforce #RegulatoryTech #Ticketing #CustomerSupport #Hiring #Careers #JobSearch #NowHiring #Recruiting

To Apply: Please send your resume to with the Subject line: "Resume Submission" to grab immediate attention.

Skills

Salesforce
Freshdesk
Jira
Recruiting
ServiceNow
Technical Support
Ticketing Systems
Triage

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