IAP Support Specialist

Key Required Skills & Qualifications

• Customer Service: Front-facing experience resolving client issues and managing high-volume communications.
• Data Entry & Management: Proficiency in database operations and record keeping.
• Software: Advanced skills in Microsoft Office (Word, Excel) and case management systems.
• Healthcare Administration: Working knowledge of healthcare delivery, insurance workflows, and HIPAA compliance.
• Problem Solving & Communication: Strong research, case escalation, and professional written/verbal communication skills.

Preferred Skills

• Specialized Program Knowledge: Experience with healthcare enrollment, benefits coordination, or public health programs (e.g., ADAP or Ryan White HIV/AIDS services).