Salesforce Technical Product Owner

Title: Salesforce Technical Product Owner – Contact Center
Location: Minneapolis, MN
Job Type: Long-Term Contract

Employment Type: USC

Candidate Requirements

• Strong candidates currently available on W2

• Must be local to Minneapolis, MN

• Native English speaker with a strong American accent

• Contact Center / Call Center experience is required

• Healthcare background is a plus

Responsibilities

• Own Salesforce CRM scope and requirements across Contact Center initiatives, serving as the primary point of contact for business partners.

• Lead discovery and backlog refinement with Contact Center leaders, subject-matter experts, and the delivery pod to produce prioritized epics and stories with clear acceptance criteria and dependencies.

• Align stakeholders on scope, priorities, and delivery expectations through transparent tradeoff decisions that prevent uncontrolled requirement changes.

• Partner with the Solution Architect and Technical Development Lead to validate feasibility and document requirements that development and QA teams can execute.

• Own UAT from test readiness through execution, defect triage, and stakeholder sign-off.

• Track progress against agreed goals, address emerging risks, and coordinate release readiness and go/no-go preparation.

Required Qualifications

• Demonstrated experience owning Salesforce CRM products for a Contact Center or Call Center operating model.

• Hands-on experience with Salesforce Service Cloud, case management, and Contact Center workflows.

• Demonstrated ability to control scope and reduce requirement churn through structured intake, backlog refinement, and definition-of-done practices.

• Demonstrated ability to create executable user stories and testable acceptance criteria that address edge cases and cross-team dependencies.

• Demonstrated ownership of UAT planning, execution coordination, defect triage, and business sign-off.

• Demonstrated experience coordinating release checkpoints, production readiness, and go/no-go preparation.

• Demonstrated ability to guide senior stakeholders and subject-matter experts from ambiguous requests to clear scope and buildable requirements.

• Experience partnering with Solution Architects and engineering leads to align business requirements with Salesforce constraints and delivery approaches.

• Demonstrated understanding of Contact Center telephony and CTI integration requirements, workflows, and dependencies.

• Strong experience in:

  • UAT Management

  • Release / Production Readiness

  • Contact Center / CTI Integrations

Preferred Qualifications

• Experience with Salesforce Health Cloud in a healthcare payer or adjacent healthcare environment.

• Experience delivering Five9 or comparable telephony and CTI integrations within Salesforce.

• Experience implementing knowledge management and call-deflection capabilities, such as Agentforce or self-service patterns.

• Experience maintaining backlog quality and coordinating UAT across multiple Scrum teams or a shared-service QA model.

Key Candidate Profile

The ideal candidate is a Salesforce Technical Product Owner / Product Owner with strong Contact Center/Call Center experience, hands-on Salesforce Service Cloud knowledge, and proven ownership of requirements, backlog refinement, UAT, release readiness, and CTI/telephony integrations. Healthcare/Health Cloud and Five9 experience are highly preferred.