Organizational Change Management Lead

Position: Organizational Change Management Lead

100% Remote

Hiring: W2 Contract/ Fulltime

Summary: Lead organizational change management, stakeholder engagement, communication planning, training readiness, adoption activities, and business transition support for the ServiceNow implementation program.

Key Responsibilities

• Develop and execute OCM strategy and adoption plan.
• Conduct stakeholder analysis and change impact assessments.
• Identify and manage Change Champion network.
• Develop communication plans, messaging, and awareness campaigns.
• Coordinate UAT readiness and business adoption activities.
• Develop training readiness plans and train-the-trainer sessions.
• Conduct surveys and analyze adoption feedback.
• Support go-live communications and hypercare transition activities.
• Prepare OCM deliverables and executive reporting.

Required Experience:

• 8+ years of OCM and transformation experience.
• Experience supporting ServiceNow or enterprise platform implementations.
• Experience with stakeholder management and executive communications.
• Experience facilitating workshops and training programs.
• Strong communication and presentation skills.

Preferred Certifications:

• Prosci Change Management Certification
• Certified Change Management Professional
• ServiceNow Fundamentals or ServiceNow Platform Overview (preferred)
• PMP or Agile certification (preferred)