Front of House Administrator

FRONT OF HOUSE ADMINISTRATOR

Immediate Start – Office Based role

Based in Cranleigh, Surrey

Salary £24,785

Contract terms 37.5 hours per week – Monday to Friday 8:30am - 5.00pm

Annual leave 25 days paid leave plus bank holidays

Free on-site parking

Role summary

Working across two sites, you will be a vital part of the Administration Team. As well as providing the friendly, welcoming face and a smooth front of house service, you will also undertake general administrative and break time duties to support our staff team. This role would suit someone who has a background in a busy, customer focused role, who may be seeking a change of career to a reception and administrative role.

How will you contribute to the team?

• Undertake reception duties including answering the telephone and welcoming visitors
• Coordinate meeting room bookings
• Maintain learner attendance records
• Assist with setting up new starters with keys, fobs, uniform and car badges
• Manage generic email inboxes, responding to and forwarding emails to relevant staff
• Coordinate incoming and outgoing post and deliveries
• Maintain petty cash distribution, collection and records
• Support the daily transitions of learners to ensure the safe arrival and departure
• Maintain notice boards and keep staff common areas and tidy
• Provide administrative support to staff and the senior management team
• Support with trust events such as open days and conferences
• Provide school break and lunch support, preparing and tidying lunch and break areas
• Play an active role as a trained first aider and fire warden

What will you need?

• Experience of working in a front-facing customer service role
• Confidence in the use of the Microsoft Office suite (In particular outlook)
• A warm, courteous and professional demeanour and telephone manner
• Good verbal and written communication skills
• The ability to be a confident team player
• Excellent problem solving and organisational skills
• First Aid trained or happy to undertake First Aid training