HYBRID::Senior SaaS Engineer at Washington, DC / Rockville, MD / McLean, VA

Hello,

Greetings.!

This is Hima from Appridat Solutions LLC. I was reviewing your resume online and would like to talk to you regarding an exciting opportunity for Senior SaaS Engineer at Washington, DC / Rockville, MD / McLean, VA (Hybrid 3 days onsite with 2 days remote). We have with one of Appridat Solutions LLC premier clients.

Job ID: 26-01278

Title: Senior SaaS Engineer

Location: Washington, DC / Rockville, MD / McLean, VA (Hybrid 3 days onsite with 2 days remote)

Duration: 6 Months with possible extension

Interview process: Prescreen, Phone, Onsite panel

Job Summary:

Join a ServiceNow team to maintain and enhance the enterprise platform. This position blends technical development, strategic design, and quality assurance to ensure optimal platform performance and meet evolving organizational needs.

What You'll Do

Strategic Development & Design

Partner with product teams to refine requirements and ensure clarity before development

Transform complex business requirements into robust technical specifications for software components and applications

Provide strategic guidance considering maintainability, scalability, and compatibility with future upgrades

Platform Configuration & Development

Configure and customize ServiceNow using best practices balancing functionality with minimal complexity

Create and modify tables, fields, business rules, UI policies, workflows, and other platform elements

Design authentication mechanisms, roles, and permissions integrated with identity and access management systems

Build integrations between ServiceNow and enterprise systems for seamless data flow and automation via REST APIs and integration tools

Analytics & Reporting

Design and maintain reports, workspaces, dashboards, service portals, and data visualizations

Provide teams with actionable insights into platform performance and usage

Quality Assurance & Maintenance

Conduct comprehensive testing including peer reviews and regression testing

Develop and troubleshoot Automated Test Frameworks (ATF) to maintain platform reliability

Participate in testing platform upgrades and patches to ensure business continuity

Execute timely updates including password rotations, midserver upgrades, and adaptive maintenance

Manage change activities within project management systems, including risk evaluation and approvals

Orchestrate migrations between instances using update sets or application repository functionality

Support & Continuous Improvement

Create and maintain documentation for system processes, configurations, and troubleshooting procedures

Provide training to end-users and stakeholders

Investigate and resolve platform incidents through systematic troubleshooting and root cause analysis

Proactively identify and implement process improvements and optimizations

Adapt quickly and positively to changing priorities in an evolving environment

What You'll Bring

Required Qualifications

Bachelor's degree in Computer Science, Computer Engineering, or related technical field

8 years of professional work experience

At least 3 years of hands-on ServiceNow development experience

Proven experience with IRM/GRC ServiceNow applications

Demonstrated success designing, developing, and deploying large-scale projects end-to-end

Practical experience following iterative and agile SDLC practices

Hands-on experience implementing ServiceNow integrations with other applications/platforms

Willingness to learn other SaaS products

Preferred Qualifications

Completed at least 2 end-to-end implementations of ServiceNow GRC applications

Experience with other SaaS products such as NAVEX, Regology, Icertis, or iManage

Regards,

Hima Bindu

Appridat solutions LLC.

5655 Peachtree Parkway, Suite 212, Peachtree Corners, GA 30092

PHONE:*533 | Fax

Direct:

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