IT Service Desk Analyst II - Advanced Troubleshooter

Mecca Brands in Australia is seeking an IT Service Desk Analyst to provide second-line support and resolve complex technical issues. If you enjoy helping others and working in a collaborative environment, this position could be perfect for you.

The role demands strong troubleshooting skills in Windows and macOS, as well as hands-on experience with Microsoft365 and ITSM tools. You'll also contribute to knowledge management and support onboarding processes, in a company that values professional growth and a people-first culture.