Inside Sales Coordinator

Title: Inside Sales Coordinator Manufacturing
Location: Elkhart Lake, Wisconsin - Onsite
Position: Direct Hire

A full-time Inside Sales Coordinator for our premier manufacturing client! This is an exciting opportunity to join a growing manufacturer of commercial ventilation and air distribution products supporting a nationwide network of sales representatives. Our client continues to invest in modern business technologies, including NetSuite ERP, HubSpot CRM, SuiteCommerce, and AI-powered sales enablement tools , creating an environment where customer service, efficiency, and innovation go hand in hand.

The Inside Sales Coordinator plays a vital role in helping sales representatives succeed by providing responsive quote support, managing opportunities, coordinating customer interactions, and driving projects forward.

• The ideal candidate will be: highly organized, naturally curious, customer-focused, and thrive in a fast-paced environment where priorities shift and multiple projects move simultaneously.
• Ideal experience backgrounds: Inside Sales, Sales Support, Customer Service, Quotation Management, Project Coordination, and Distribution Sales Support.
• Ideal industry backgrounds: HVAC Manufacturing, HVAC Representative Firms, Industrial Manufacturing, or Commercial Building Products.

Position Overview

• The Inside Sales Coordinator will partner with independent sales representatives throughout North America to deliver exceptional support and service.
• This role balances high-volume quotation management with proactive opportunity follow-up and cross-functional coordination.
• A successful Inside Sales Coordinator will be responsive, detail-oriented, consultative, and capable of managing numerous active projects without losing sight of customer needs or business objectives.

Required Skills and Qualifications

• Associate''s Degree or Bachelor''s Degree preferred. Relevant customer-facing, sales support, inside sales, quotations, project coordination, or related experience may be considered in lieu of a degree.
• 3–5 years of customer-facing experience within a manufacturing environment, supporting high-volume sales, quotations, or customer service activities, with a strong customer-first mindset.
• Demonstrated ability to manage multiple concurrent priorities and deadlines.
• Strong written and verbal communication skills, particularly through email correspondence.
• Excellent attention to detail and commitment to data accuracy.
• Customer-focused and consultative approach to problem solving.
• Strong organizational and time management skills.
• Comfortable working within CRM, ERP, and business software platforms.
• Mechanical aptitude and interest in learning technical products.

Preferred Experience

• Experience using CRM platforms such as HubSpot, Salesforce, Dynamics 365, Zoho CRM, or similar.
• Experience working within ERP systems such as NetSuite/ SuiteCommerce, SAP, Oracle, Epicor, or similar.
• Experience with Microsoft Outlook.
• Experience supporting eCommerce, customer portal, or online sales environments.
• Comfortable learning and utilizing AI-powered sales enablement and business tools.
• Experience in HVAC, ventilation systems, building products, manufacturing, or distribution environments.
• Experience supporting independent sales representatives or channel sales organizations.

What You''ll Do:
Support Sales Representatives and Customers

• Serve as a primary point of contact for independent sales representatives across North America.
• Build strong relationships through responsiveness, reliability, and product knowledge.
• Assist with product selection, options, and standard product configurations.
• Develop working knowledge of a diverse HVAC product portfolio.
• Identify when more complex technical support is needed and engage technical resources appropriately.

Develop Quotations and Manage Opportunities

• Manage a high volume of inbound quotation requests and orders with speed and accuracy.
• Coordinate multiple active quotes and opportunities simultaneously.
• Maintain accurate customer, project, and opportunity information within CRM and ERP systems.
• Ensure timely communication and follow-up throughout the sales process.

Proactively Drive Business Opportunities

• Follow up on significant open quotations and strategic opportunities.
• Gather information regarding project status, competitive positioning, and decision timelines.
• Initiate internal discussions when pricing, timing, or project dynamics require additional attention.
• Utilize CRM tools and technology-driven outreach campaigns to support sales efforts.
• Identify opportunities to recommend complementary products and additional solutions.

Coordinate Across the Business

• Respond promptly and professionally to representative and customer inquiries.
• Resolve routine product and order-related questions.
• Escalate complex technical issues to appropriate subject matter experts.
• Collaborate with Sales, Engineering, Manufacturing Engineering, Operations, and Customer Service teams.
• Continuously reprioritize activities based on changing customer and project needs.