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Senior Genesys Observability Engineer-Hybrid (Weehawken, NJ, USA, 3 days in a week)

HirexWeehawken Township, NJ🇺🇸United StatesPosted 4 Aug 2026

Why This Role Stands Out

Advance your career as a Senior Genesys Observability Engineer with Hirex, where you'll leverage cutting-edge observability tools to enhance critical systems, offering a hybrid work model for excellent work-life balance. This role is ideal for experienced engineers passionate about system performance and eager to contribute to a leading people solutions provider. You'll gain invaluable experience within a dynamic team and a reputable organization.

Quick Overview

Seniority
Mid Senior
Work mode
Hybrid
Location
Weehawken Township, NJ, United States
Posted
3 weeks ago

Job Description

HireX is the North American leader for People Solutions. A key player in the contingent staffing market, HireX provides unrivalled expertise in matching top talent with the most sought after North American employers.

  • Title: Senior Genesys Observability Engineer
  • Experience Level: 4 8 years
  • Work Model: Hybrid (Minimum 3 days/week from the office in Weehawken, NJ, USA)
  • Duration : 6+ Months

Key Technical Requirements (Must-Haves):

  • Genesys Expertise: Hands-on experience with Genesys On-Premises (Engage/PureConnect) and/or Genesys Cloud CX (routing, IVR/Architect flows, upgrades, and platform health).
  • Observability Stack: Strong experience designing and implementing telemetry frameworks. Candidates must have hands-on experience with at least TWO of the following three (all three is highly preferred):
    1. LGTM Stack: Loki, Grafana, Tempo, Mimir (for dashboards, log aggregation, and distributed tracing).
    2. Dynatrace: Deploying OneAgent, utilizing Davis AI for anomaly detection/root cause analysis.
    3. Splunk: Configuring data inputs, forwarders, and building dashboards for platform events and CDRs.

Regards
Gulshan

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