Senior Genesys Observability Engineer-Hybrid (Weehawken, NJ, USA, 3 days in a week)

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• Title: Senior Genesys Observability Engineer
• Experience Level: 4 8 years
• Work Model: Hybrid (Minimum 3 days/week from the office in Weehawken, NJ, USA)
• Duration : 6+ Months

Key Technical Requirements (Must-Haves):

• Genesys Expertise: Hands-on experience with Genesys On-Premises (Engage/PureConnect) and/or Genesys Cloud CX (routing, IVR/Architect flows, upgrades, and platform health).
• Observability Stack: Strong experience designing and implementing telemetry frameworks. Candidates must have hands-on experience with at least TWO of the following three (all three is highly preferred):
1. LGTM Stack: Loki, Grafana, Tempo, Mimir (for dashboards, log aggregation, and distributed tracing).
2. Dynatrace: Deploying OneAgent, utilizing Davis AI for anomaly detection/root cause analysis.
3. Splunk: Configuring data inputs, forwarders, and building dashboards for platform events and CDRs.

Regards
Gulshan