IT Application Support Engineer

Working with The Greater Metropolitan Cemeteries Trust

Every meaningful tribute, every moment of reflection, every family brought together.
In everything we do, in every role we play, we can make a difference in someone's life at a time when it matters most.

Work with us, and make a difference from day one.

Job Category: Digital & Technology Services

Job Description

• Permanent, Full time
• One RDO (Rostered Day Off) per month
• Location: Hybrid/Fawkner

What we do

The Greater Metropolitan Cemeteries Trust (GMCT) is a community-centred, not-for-profit organisation driven by purpose.

Our work culture is collaborative and values-led. We are committed to integrity, compassion, respect and sustainability, and we invest in our people through development, flexibility and a supportive team environment.

The Opportunity

Our Digital & Technology Services Directorate is searching for someone who understands the importance of delivering high quality tech support, whilst being proactive in their position and finding new ways to improve service systems.

The primary objective of this role is to ensure the organisation's business applications, data systems, and integrations are reliable, secure, and well supported to meet operational needs.

The IT Application Support Engineer provides technical support, troubleshooting, and system administration services while working closely with stakeholders to resolve issues, improve processes, and enhance the user experience.

The role also contributes to the successful implementation of new digital solutions, supports continuous improvement initiatives, and helps maintain compliance with organisational and security standards.

Key responsibilities

• Provide Level 2 support with some Level 3 troubleshooting and vendor escalation for enterprise and Software Service applications, ensuring timely resolution of incidents and service requests.
• Manage incidents, service requests and problems in accordance with ITIL processes and service level targets, and contribute to major incident response activities when required.
• Ensure supported applications comply with organisational security, governance and operational standards while contributing to digital transformation initiatives.
• Plan, test and implement application changes, upgrades, patches and releases through established Change Management processes.
• Coordinate with software vendors and service providers to resolve issues and manage escalations in line with SLAs.

Qualifications

• Demonstrated experience supporting enterprise applications and SaaS platforms.
• Strong troubleshooting and problem-solving skills, including root cause analysis and issue resolution.
• Experience supporting application integrations, data quality and SQL-based data investigation.
• Knowledge of ITIL processes, including Incident, Problem, Change and Service Request Management.
• Experience with application testing, upgrades, releases and change implementation.
• Strong stakeholder engagement, customer service and communication skills.
• Proven ability to prioritise workloads, manage competing demands and deliver quality outcomes.
• Commitment to continuous improvement, documentation, governance and security best practices.

A career with us

Our people are our most valued asset-we understand the importance of providing a rewarding, inclusive and supportive work environment where everyone is empowered to bring their best selves.

We offer:

• One RDO (Rostered Day Off) per month.
• Fantastic training and development opportunities.
• Hybrid working arrangements.
• Free onsite car parking.
• A collaborative team that fosters growth and innovation.
• Employee Assistance Program to support our employees and their families' overall wellbeing.

How to apply

Please include a cover letter with your application outlining why you're interested in the role and how your skills, knowledge, experience and qualifications align with the position.

Applications close: 5.00 pm, Monday 3 August 2026.

For a confidential discussion, please contact Ayla Bennett on .

Please apply via our careers site by following the link below:

This position requires the successful candidate to undergo a pre-employment medical and police check.

GMCT is a Supportive Employer of Australian Defence Force Reservists.
GMCT is an Equal Opportunity Employer.

We encourage applications from people of all ages, nationalities, abilities and cultures, including Aboriginal and Torres Strait Islander people, the LGBTQI+ community and people living with disability. We are happy to adjust our recruitment process to support accessibility needs - so reach out to us at