Senior Customer Resolution Specialist (Life Insurance)

AIA Australia is seeking a Senior Customer Resolution Specialist to resolve escalated complaints in the life insurance portfolio. You will investigate complex IDR and EDR cases, manage stakeholder relationships, and provide recommendations to prevent recurrence while ensuring adherence to regulatory SLAs.

This permanent role offers hybrid working in Sydney or Melbourne, a competitive salary with bonus potential, staff discounts, and wellbeing programs as part of AIA's commitment to Healthier,