Computer Analyst I

Job Title

Client Computing Analyst I

Location

Madison, WI - Onsite

Employment Type

Contract to Hire

Rate: $25-$28 per hour on W-2 

Job Summary

We are seeking a Client Computing Analyst I to join our IT team and provide desktop support, end-user computing services, and technical assistance in a fast-paced enterprise environment. This position is responsible for implementing, supporting, and maintaining PC hardware, software, and end-user computing technologies across LAN/WAN, mobile, and remote environments. The ideal candidate is customer-focused, technically proficient, and enjoys solving complex technical issues while providing exceptional customer service.

Key Responsibilities

• Implement, configure, support, and maintain desktop and end-user computing technologies.
• Install, test, deploy, and troubleshoot desktop hardware, operating systems, software applications, and peripherals.
• Provide technical support for Windows-based workstations, laptops, mobile devices, and remote users.
• Respond to and resolve escalated Help Desk incidents involving hardware, software, network connectivity, and application issues.
• Participate in a rotating 24/7 on-call support schedule.
• Assist end users by providing technical guidance, troubleshooting assistance, and informal training.
• Evaluate workstation hardware and software requests and recommend solutions that meet business requirements.
• Coordinate desktop moves, additions, changes, and equipment deployments.
• Create and maintain technical documentation, knowledge base articles, and end-user training materials.
• Perform workstation imaging, software installations, and user profile migrations.
• Monitor desktop hardware inventory and coordinate equipment lifecycle replacements.
• Participate in IT infrastructure projects, technology upgrades, and process improvement initiatives.
• Identify opportunities to improve operational efficiency and recommend system enhancements.
• Collaborate with Agile teams by translating customer requirements into user stories and technical tasks.
• Communicate effectively with business stakeholders and technical teams to ensure successful delivery of IT services.

Required Qualifications

Education

• Associate degree in Information Technology, Computer Science, or a related field preferred.
• Equivalent combination of education and relevant work experience will be considered.

Experience

• Minimum of 2 years of desktop or PC support experience within a networked enterprise environment.
• Experience supporting Microsoft Windows operating systems.
• Hands-on experience with:
  • PC imaging and deployment
  • User profile migration
  • Desktop and laptop hardware support
  • Peripheral device installation and troubleshooting
  • Microsoft Office and standard business applications
  • Desktop troubleshooting and issue resolution

Technical Skills

Experience with:

• Windows 10/11 Administration
• Microsoft Office 365
• Active Directory / LDAP
• TCP/IP Networking
• DNS
• DHCP
• LAN/WAN Connectivity
• Remote Desktop Support
• Mobile Device Support
• PC Imaging Technologies (SCCM, MECM, MDT, Intune, or similar)
• Software Deployment
• Hardware Diagnostics
• Printer Support
• VPN Connectivity
• Desktop Hardware Installation and Repair

Work Authorization

Candidates must be legally authorized to work in the United States without current or future employer sponsorship.

Applicants must be authorized to work for any employer in the United States on a full-time basis without the need for sponsorship or immigration-related employment benefits.

Equal Employment Opportunity Statement

We are an Equal Opportunity Employer and make employment decisions based on qualifications, merit, and business needs. We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

We are committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and employment process.

Compensation & Benefits

We offer a comprehensive and competitive benefits package, which may include:

• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
• Life Insurance
• Short-Term and Long-Term Disability Coverage
• 401(k) Retirement Savings Plan 

Benefits eligibility and offerings are subject to plan terms and may be modified at the discretion of the employer.