EHR/EMR Trainer

Description:
Remote

Our client seeks an EHR Trainer to develop, maintain, and deliver general training content and documentation for healthcare software users. The role emphasizes creation and upkeep of user guides, in-app job aids, and virtual training for audiences with varied proficiency levels. The trainer will lead online overviews, provide post-training support, and ensure materials align with compliance and security standards. The position requires travel up to 50% including potential international travel and a valid passport.

Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $60.00 to $70.00/hr. w2

Responsibilities:

• Develop a thorough understanding of healthcare software applications including EHR, practice management, and telemedicine platforms.
• Create, update, and maintain training materials such as user manuals, videos, presentations, and in-app guides using single-source tools when feasible.
• Deliver virtual and occasional in-person training sessions focused on general navigation, references to buttons, sections, and screens.
• Provide hands-on demonstrations and simulations to promote effective software use.
• Assess learner needs, monitor progress, and adjust training approaches accordingly.
• Maintain records of training sessions, attendance, feedback, and generate effectiveness reports.
• Align training with healthcare regulations and security standards and educate users on privacy and security practices.
• Offer post-training and go-live support, coordinate with IT and application teams to resolve issues.
• Utilize SQL to validate data, troubleshoot issues, support production environments, and assist during deployments and hypercare.
• Stay current on industry trends, software updates, and regulatory changes, and participate in professional development.

Experience Requirements:

• Experience with healthcare software training or support, including EHR platforms.
• Strong communication and presentation skills with the ability to teach users of varying technical proficiency.
• Proficiency with single-source or in-app documentation tools for creating end-user content.
• Strong SQL querying skills for data validation, troubleshooting, and production support.
• Experience supporting go-live events, including deployment support, data verification, issue resolution, user support, and post-launch stabilization.
• Ability to collaborate with implementation, application, and support teams to investigate system and data issues.
• Understanding of application workflows, integrations, and system architecture sufficient to support training and operational readiness.
• Knowledge of healthcare regulations such as HIPAA and the ability to incorporate compliance into training.
• Problem-solving and analytical skills with adaptability to changing software environments.

Education Requirements:

• Bachelor's degree in healthcare administration, information technology, or a related field.

Recruitment Transparency Notice



Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team (, ) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group's use of these tools, including AI tools, as part of the application and hiring process.

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
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About Eliassen Group:

Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients' capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve.

Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws.

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