Registration Clerk/Clerk II - Emergency Services - Full Time

Be the first friendly face patients see on their healthcare journey. As a Registration Clerk at Guthrie, you'll help create a welcoming experience by guiding patients through the registration process with compassion, accuracy, and exceptional customer service.

Why Choose Guthrie:

• Voluntary 403(b) Retirement Plan – Plan for your future with Fidelity investment options
• Employee Assistance Program – Confidential support for personal and professional well-being
• Shift Differentials & Premiums – Earn more for evenings, nights, weekends, and float coverage
• PTO Starts on Day 1
• Friendly, Inclusive Work Family – Be part of a team that feels like home

Recognized as a Top Healthcare Employer:

Guthrie is consistently recognized for its strong workplace culture and commitment to caregiver well‑being, including:

• Best Places to Work 2025 - Modern Healthcare
• America's Greatest Workplaces in Healthcare 2025, 2026 - Newsweek
• America's Best-In-State Employers (PA) 2025 - Forbes
• America's Best Employers for Healthcare Professionals 2025 - Forbes
• America's Best Employers for Women 2025 – Forbes

Schedule & Coverage:

Full Time, Day Shift, 3 - 12 Hr. Shifts 7PM-7AM

Position Summary:

The Registration Clerk/Clerk II is responsible for fulfilling all patient access functions in the ED.  The Registration Clerk is an integral member of the team supporting all patient and family care and needs and is often the first point of contact with our arriving patients.

Education, License & Cert:

High School Diploma or equivalent is required.

Experience:

One year experience preferred in a position requiring frequent and direct in‐person customer contact. Candidate should have experience in a role that requires:

• Strong organizational skills

• Excellent verbal communication skills

• Frequent keyboarding

• Exceptional attention to detail.

Essential Functions:

1. Creates patient encounters in the EHR for ED, radiology, and outpatient patients.  Performs all functions related to the integrity of the EHR (i.e., obtaining general consent for treatment, creating unknown encounters, merging records, scanning, prepared trauma packets)

2. Participates in daily auditing of registration processes

3. Manages incoming and outgoing telephone calls, Vocera calls, Nurse call system

4. Collects co‐pays and provides financial guidance related to paying outstanding balances, providing estimate letters for services rendered

5. Performs the function of Health Information Management department after hours

6. Participates in ED staff meetings and ED Shared Governance

Other Duties:

1. Other duties as assigned.

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