Technical Support Technician

Job Description:

Job Title: Technical Support Technician (ID Technicians)

Duration: 6-month contract (potential extension/conversion)

Location: New Carlisle, IN (Onsite)

Range: $23/hr - $24/hr

Key Responsibilities:

No prior data center experience

• Monitoring the queue for new requests, changes or projects


• Plan and implement assigned project as per defined processes and standards


• Estimate project requirements in terms of time, cost and resources


• Follow change management guidelines during the execution of projects


• work with vendors as needed for the projects and monitor their work


• collaborate with cross functional teams including network TPM and engineers


• remain updated about the new technologies, processes and designs


• follow safety and security standards


• Troubleshoot network or physical component issues as needed during deployment


• Communicate with stakeholders and share regular updates

Qualifications:

• Basic Networking knowledge


• Understand TCP/IP networks, DHCP, Static IP


• Basic Cabling (Fiber Optic single mode and multimode) Knowledge


• Basic hardware and IT system understanding


• Understand setting up servers (rack installation, wiring servers, cable installation)


• Can lift and rack equipment up to 40 pounds


• Reliable transportation

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually as applicable.