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Salesforce Developer

Drunix Solution IncDallas, TX🇺🇸United StatesPosted 27 Jul 2026

Why This Role Stands Out

Leverage your Salesforce AgentForce and Service Cloud expertise in a hybrid role where you'll design and optimize AI-driven customer service solutions, offering significant opportunities for professional growth and impact within a reputable technology company. This position is perfect for experienced Salesforce professionals who excel at stakeholder collaboration and driving innovative solutions, so don't miss out on this exciting opportunity.

Quick Overview

Work Type
Hybrid
Level
Mid Senior

Job Description

Job Title: Salesforce AgentForce SME (Service Cloud)

 

Experience: 5+ years of Salesforce experience with proven expertise in AgentForce and Service Cloud.

 

 

Job Summary:
We are looking for an experienced Salesforce AgentForce Subject Matter Expert (SME) with strong expertise in Salesforce Service Cloud. The ideal candidate will be responsible for designing, implementing, and optimizing AI-driven customer service solutions using AgentForce while supporting Service Cloud enhancements and best practices.

Key Responsibilities:

  • Design and implement solutions using Salesforce AgentForce and Service Cloud.
  • Configure and optimize case management, omnichannel, knowledge management, and service processes.
  • Collaborate with business and technical stakeholders to gather requirements and deliver scalable solutions.
  • Provide technical guidance and best practices for AgentForce adoption and automation.
  • Support integrations, troubleshooting, and platform optimization.

Required Skills:

  • Strong hands-on experience with Salesforce AgentForce.
  • Expertise in Salesforce Service Cloud.
  • Experience with Salesforce configuration, automation, and service process optimization.
  • Excellent stakeholder management and communication skills.

Nice to Have:

  • Experience with Copado for Salesforce DevOps and release management.
  • Salesforce certifications related to Service Cloud and AgentForce.

 

 

Skills

Stakeholder Management

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