Asset Servicing Client Service

Software Guidance & Assistance, Inc., (SGA), is searching for an Asset Servicing Client Service for a CONTRACT assignment with one of our premier Financial Services clients in Jersey City, NJ.

Responsibilities :

• Being the single point of contact for internal and external clients in relation to any asset servicing queries, work with internal/external parties to investigate each query and provide an answer within the agreed SLA.
• Ensure timely and appropriate level of escalation pertaining to client-impacted issues.
• Work closely with operations teams to ensure accuracy and completeness of corporate action processing, provide guidance and training where needed.
• Identify themes in relation to queries, investigate each theme with a view to reducing the number of queries received and identify any control gaps for necessary platform enhancements.
• Expect the analyst to identify process improvements, analyze the impact the changes bring, and provide training to the respective processing team.
• Getting involved in projects/initiatives globally and locally, to provide new service to clients, achieve efficiency/cost reduction and mitigate operational risk

Required Skills :

• Must have strong Asset Servicing understanding and experience

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.