IT Support Engineer - AU

Full-time Permanent Level 1-2

Description

Ever Nimble is excited to present an opportunity for an IT Support Engineer to join the Reactive Support team in our West Perth office. This is a great opportunity for individuals that are looking to gain more experience to join a forward-thinking and supportive company.

Benefits and perks of being an EN Employee

• Great work environment and team;
• Experienced tech experts to learn from;
• Opportunities to grow and develop;
• Staff discounts on IT Equipment purchased from ;
• Rewards and incentives for performance and training;
• Opportunities to travel for work;
• Paid birthday leave;
• Generous Work From Anywhere allowance;
• We support flexible working;

Qualifications

• 2 years (minimum) of experience in IT support is required for this role;
• Existing helpdesk (ideally MSP) experience is highly desirable;
• Experience supporting the mining industry is highly desirable;
• Familiarity with hardware components including laptops, desktops, servers, storage devices, and network devices;
• Ability to work independently and manage multiple tasks simultaneously;
• Strong problem-solving skills and attention to detail;
• Excellent communication skills, both verbal and written;
• Ability to travel to client sites as needed (via company Uber account).

Responsibilities

• As part of our award winning support desk team, you'll provide awesome first and second line tech support to our incredible customers;
• Support hardware equipment including laptops, desktops, servers, storage devices, and network devices;
• Support a vast array of software across many industries;
• Handle on site visits for troubleshooting, maintenance, and repairs;
• Escalate issues to Senior Technicians or vendors when necessary;
• Maintain knowledge of the latest hardware and software trends and technologies.

Customer Service Focus

• Customer confidence; we communicate with our clients in person and on the phone;
• Ability to communicate effectively and efficiently, with the ability to provide advice to non technically minded customers;
• Responding in a timely manner to service issues and requests;
• Proactive problem solver with attention to detail.

Technical Exposure

• Microsoft 365
• Active Directory
• Fortinet
• Firewalls & Networking
• Automation tools
• All types of IT hardware

Important

Applications must be from candidates living in or close to West Perth, WA. This role will operate on a roster that includes weekend working (eg. Thursday - Monday or Friday - Tuesday).