Service Management Consultant

Service Management consultants- 2 Openings

Remote with Travel is up to 50% San Diego

Job Description for Service Management:

• Lead the design and implementation of SAP S/4HANA Service Management processes, including:
• Service orders
• Contracts and subscriptions 
• Billing and revenue integration
• Design and configure Solution Quotations for complex, multi‑component service offerings (e.g., product + service bundles, subscription‑based services, usage‑based services).
• Define pricing, configuration, and dependency logic using Solution Quotation and related frameworks.
• Collaborate with business stakeholders to gather and document requirements, conduct fit‑to‑standard analysis, and identify gaps.
• Evaluate alternatives to workflow‑based overrides or heavy customization, validations, and approval mechanisms.
• Ensure alignment with cross functional processes, including:
• Finance, Revenue recognition
• SD / Order Management
• Digital payments and invoicing
• Lead or support SIT, UAT, and regression testing activities for Service Management and Solution Quotation scenarios.
• Prepare test scripts, execute test cycles, and support defect resolution.
• Support cutover, go‑live, and post‑go‑live stabilization activities.
• Produce high‑quality documentation, including:
• Functional Design Specifications 
• Process flow diagrams