Application Engineer

Only Australia Citizens may apply

A prominent Victorian state transport agency.

Your new role

You will provide Level 2/3 application support and high-quality customer service for queries, incidents, service requests and application management.

Responsibilities

• Manage incident tickets triaged from the Service Desk, ensuring timely resolution and effective communication with end users.
• Manage and resolve incidents related to AWS infrastructure and Tomcat application stack.
• Collaborate with DevOps and Cloud teams to ensure optimal deployment and configuration of Tomcat applications on Linux-based EC2 instances.
• Monitor and troubleshoot application performance and availability issues in Tomcat environments hosted on AWS.
• Configure and maintain alerting thresholds to detect performance degradation proactively.
• Provide Level 2 support for AWS-based applications running in Apache Tomcat on Linux OS.

What you'll need to succeed

• Demonstrated experience in an Application Support, Middleware Support, Production Support, or Platform Support role.
• Strong hands-on experience supporting and troubleshooting IBM MQ, including queue management, messaging issues, and incident resolution.
• Proven experience administering and supporting Apache Tomcat environments, including deployment, configuration, monitoring, and performance tuning.
• Solid understanding of Java Virtual Machine (JVM) architecture, log analysis, memory management, and performance troubleshooting.
• Experience supporting applications hosted on AWS EC2 and related AWS services, with knowledge of Linux-based environments.
• Working knowledge of SQL and DB2 databases, including query analysis, data validation, and troubleshooting database-related issues.
• Strong experience investigating production incidents, conducting root cause analysis, and implementing permanent solutions to improve system stability.
• Ability to troubleshoot issues across application, middleware, infrastructure, and database layers.

What you'll get in return

• Working in an organisation where they develop and grow careers.
• Flexible working arrangements, including 2-3 day per week in the office.