Regional Operations Manager

About Zippd

Zippd is building the future of rapid urban logistics through a network of micro warehouses, cross-dock operations and technology-enabled first, middle and final mile delivery.

The Opportunity

This is a demanding, hands-on launch and scale role requiring resilience, ownership, and relentless execution.

You will be responsible for:

·       Launching 15–20 micro warehouse locations across London

·       Onboarding operational service partners

·       Implementing operational processes

·       Launching new customer operations

·       Ensuring exceptional live service quality

Key Responsibilities

Network Rollout & Launch

·       Lead the operational launch of 15–20 micro warehouse locations across London

·       Coordinate launch readiness across facilities, labour, equipment and operational processes

·       Support go-live activities including on-site operational leadership

Service Partner Management

·       Support the selection and onboarding of 1–4 operational service partners

·       Train and embed operational standards and processes

·       Drive accountability and operational performance

Customer Onboarding

·       Support the onboarding and operational integration of new customers

·       Act as a key operational contact during launch periods

Operational Excellence

·       Ensure service quality, operational consistency and KPI achievement

·       Quickly identify and resolve operational issues and bottlenecks

Hands-On Operational Leadership

·       Be prepared to operate directly within the network when needed

·       Lead from the front during high-pressure operational periods

Non-Negotiable Traits

·       Builder mentality and excitement for creating operations from scratch

·       Relentless ownership and bias for action

·       Operational toughness and resilience under pressure

·       Strong relationship management capability

·       Highly organised executor with strong multi-site coordination ability

·       Comfortable operating in ambiguity and fast-changing environments

·       Quick thinker with the ability to problem solve rapidly

What We’re Looking For

·       Experience in logistics, rapid delivery or multi-site operations/ multi-cycle operations

·       Experience launching new operational sites or services

·       Excellent organisational and execution capability

·       Strong communication and stakeholder management skills

·       Willingness to travel extensively across London

This Role Is Probably NOT For You If…

·       You are looking for a highly structured corporate environment

·       You dislike ambiguity or operational pressure

·       You prefer predictable routines

·       You avoid accountability or difficult operational decisions

·       You are uncomfortable getting hands-on when required

What Success Looks Like

·       Successful launch of the London rapid delivery network

·       Strong operational partner performance

·       Successful onboarding of new customers

·       High operational service quality

·       Scalable operational processes