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Full time
Finance

Team Leader - Outbound Phone Banking

Ujjivan Small Finance BankBangalore, KarnatakaIndiaPosted 6 Jul 2026

Why This Role Stands Out

This hybrid role at Ujjivan Small Finance Bank offers a fantastic opportunity to lead and develop a sales team, driving significant impact through customer acquisition and innovative campaign design. You'll thrive here if you have a passion for sales leadership, enjoy fostering team growth, and are eager to contribute to a reputable financial institution. Apply now to step into a role with excellent career progression and the chance to make a real difference!

Quick Overview

Work Type
Hybrid
Schedule
Full Time
Level
Mid Senior

Job Description

ROLE PURPOSE & OBJECTIVE:

  • Responsible for managing a team of 15 to 20 Officers & Senior Officers of Outbound customer service
  • Sales lead generation through various campaigns targeted on outbound sales calling for new customer acquisition.
  • Track conversion across campaigns and products.
  • Assists internal verticals in understanding sales opportunities and generate leads across product lines.
  • Conduct basic training for tele callers for their campaigns.
  • Monthly target adherence
  • Increase lead conversion from cross selling
  • Value Generation from campaigns
  • Regular follow up with business team and coordinating with branches and other alternate channels
  • Design new campaigns
  • Market available training opportunities to employees and provide necessary information
  • Provide performance feedback to team members & responsible for the professional development of the members.
  • Customer retention checks.
  • Conduct basic training for tele callers for their campaigns.


Qualification : Any Degree


Experience : 5 to 8 Relevant

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