Human Resources Operations Specialist

About the Role

We're seeking an experienced People Operations Assistant/Specialist to take ownership of our people operations function during an exciting period of growth and change.

This is a broad and hands-on role combining HR operations, systems management, data governance, compliance, training administration, and process improvement. You'll play a key role in ensuring an excellent employee experience while building scalable, efficient people processes that support the organisation's future growth.

The successful candidate will be equally comfortable managing day-to-day operational requirements and leading initiatives that improve how the people function operates.

Key Responsibilities

People Operations

• Manage and support employee lifecycle activities, including recruitment administration, onboarding, contractual changes, and offboarding.
• Act as a key point of contact for employee and manager queries.
• Support performance, reward, benefits, and policy administration.
• Review and update HR policies, processes, and documentation.
• Identify opportunities to improve efficiency and service delivery across People Operations.

HR Systems & Data

• Own and manage the HRIS, ensuring data quality, accuracy, and compliance.
• Drive continuous improvement of people systems and workflows.
• Conduct data cleansing activities and establish robust governance standards.
• Analyse trends and perform root cause analysis to resolve data issues and prevent recurrence.
• Produce people metrics and reports that support decision-making.

Training & Governance

• Coordinate and administer training activities across the business.
• Review existing training processes and recommend improvements.
• Maintain accurate training records and support compliance requirements.
• Enhance training governance and operational controls.

Compliance & Change

• Support organisational growth and change initiatives.
• Develop and improve people operational infrastructure, processes, and controls.
• Ensure compliance with employment legislation and internal policies.
• Contribute to projects relating to payroll, shared services, and operational transformation.
• Support wider administrative and business improvement activities as required.

About You

You are a proactive People Operations professional who enjoys creating structure, improving systems, and delivering practical solutions.

Essential Experience

• Experience in a People Operations, HR Operations, HR Shared Services, or similar HR role.
• Strong HRIS administration and process improvement experience.
• Experience managing HR data and maintaining data integrity.
• Good understanding of UK employment legislation and HR compliance.
• Experience identifying and implementing operational improvements.
• Excellent organisational and stakeholder management skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.

Desirable Experience

• Payroll administration or payroll transition experience.
• Experience supporting organisational change initiatives.
• HR systems implementation or optimisation experience.
• CIPD qualification or equivalent professional experience.

What You'll Bring

• A continuous improvement mindset.
• Strong attention to detail and governance.
• Confidence working independently and taking ownership.
• Excellent communication and relationship-building skills.
• The ability to balance operational demands with strategic improvement initiatives.

Package

• Hybrid working arrangement
• Comprehensive benefits package
• Opportunity to shape and develop a growing People Operations function
• Collaborative and innovative working environment
• Ongoing professional development opportunities