Haystack
← Back to Jobs
Remote
Customer Service

IT Helpdesk 6441. Local- Onsite for first 4 weeks for training the remote

V-Soft Consulting Group, IncAudubon Park, KY🇺🇸United StatesPosted 5 Jul 2026

Why This Role Stands Out

This IT Helpdesk role offers a fantastic opportunity to hone your problem-solving skills and contribute to a reputable consulting group, with the flexibility of remote work after initial onsite training. If you have a knack for technical support and enjoy a dynamic environment, you'll thrive here. Apply today to join their supportive team and advance your IT career!

Quick Overview

Work Type
Remote
Level
Mid Senior

Job Description

IT Helpdesk

Primary Location: Louisville, Kentucky


V-Soft Consulting is currently hiring for a IT Helpdesk for our premier client in Louisville, Kentucky.



Knowledge and Skills:

Some college preferred
  • Good organizational, oral/written communication, and problem solving skills
  • Good understanding of computer concepts (PC Fundamentals/Operating Systems)
  • Ability to type 40 words per minute
  • Minimum of 1 of year previous help desk/call center experience is desired
  • Spanish fluency is desired
  • Basic understanding of restaurant operations is desired

WHAT YOULL DO:
Job Responsibilities:
  • Analyze and resolve hardware, software and operational issues within our service level agreements
  • Maintain a basic understanding of operational procedures
  • Log all incidents into an Incident Management System with clear, concise language
  • chieve an on target or above rating on quality, service, and productivity metrics
  • Follow proper escalation path when necessary to resolve issues
  • Work a flexible schedule that may include days, night, weekends, to meet support and staffing needs
  • Provide stellar customer service to our customers, treating every call with respect and positive energy
  • Collaborate with other Service Desk analysts to troubleshoot and resolve complex issues
  • Work in an efficient/fast-paced environment to meet or exceed team and individual service targets

Interested?

Qualified candidates should send their resumes to

V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.

As a valued V-Soft Consultant, youre eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.

V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

For more information or to view all our open jobs, please visit or call .


#LI-BM1

Skills

Agile
Call Center
Help Desk

Similar jobs

Browse related jobs

Apply now