Service Delivery Manager - Power Systems : New South Wales

The Team

Our diverse Services business provides 24/7 servicing for hospitals, utilities, data centers, support for the resources sector and just about everything in between. Our Schneider Electric portfolio covers UPS, critical cooling equipment, LV/MV switchgear, transformers, substation monitoring and a wide range of ancillary equipment. We enable owners, end users and custodians to minimise breakdowns, increase reliability, efficiency and safety while reducing costs and simplifying operations.

The Opportunity

Our Services team is growing and with growth comes opportunity. We are currently seeking an experienced Service Delivery Manager to join our NSW team. Based in Sydney, you will bring your proven leadership experience and technical knowledge to lead others across our Power Systems (Switchgear, Circuit Breakers, etc.) teams.

You will get the opportunity to lead a passionate team of specialist Service Representatives who are "Wired Differently". They get up early, travel far and tackle the toughest problems on the fly. They thrive on independence, problem solving and making a real impact - every single day.

Key Responsibilities

• Utilise your skills and experience to lead a team of Service Representatives across our growing New South Wales operations
• Managing team performance, development and ensuring that resources are utilised in a way that enhances delivery as you utilise Schneider tools and adhere to set processes
• Frequently interacting with our customers, focusing on account management and the development of new business opportunities within a market full of opportunity
• Collaborating with a variety of key stakeholders to drive customer outcomes and ensure ongoing growth and success across a variety of emerging markets
• Playing a key technical role and acting as a role model when it comes to best practice across systems, internal processes and the utilisation of tools that support a digitally focused organisation
• Providing regular reporting and insights in relation to project status, business performance, financials and other key metrics
• Contributing to workforce planning, the management of subcontractor resources, involvement in special projects and leading other proactive business improvement initiatives
• Role modelling HSE, quality and committed to nurturing future talent through our apprentices and the broader development of your team

Our Ideal Candidate Will Possess

• Relevant tertiary qualifications (Electrician or similar technical trade) coupled with proven experience in a similar leadership position
• Proven leadership capabilities and experience in managing technical resources, ideally within a similar organisation/market (services, maintenance etc.)
• Well developed project management skills and demonstrated experience across operational delivery in support of diverse technical projects and related customers
• Intermediate IT skills, confident in leveraging data to shape decisions, generate reports and provide specialist commentary when required
• Well developed problem solving abilities, strong on the technical but also able to achieve outcomes through people within a high tempo environment
• Additional qualifications (project management, engineering etc.) will be viewed favourably

All applicants must have working rights in Australia at the time of application and will be required to provide documented evidence if selected for interview.

Benefits of Working for Schneider Electric

• Competitive salary package and access to the employee share plan
• - a proactive, supportive and inclusive approach to flexible work options
• FREE access to Coursera - online university to support ongoing development
• Fitness Passport - focus on your health and wellbeing
• Share program with option to participate and receive discounts and contributions
• Annual leave purchasing options to ensure flexibility in downtime
• Discounts at major vendors such as Clipsal, JB HiFi, and Hoyts through the employee rewards scheme
• Ongoing training and development on an expanding portfolio of Schneider products
• Employee share plan and employee rewards schemes

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.