Automation & AI Engineer for MSP Service Desk

Appentency Recruitment Services seeks an Automation and AI Engineer to join the Service Desk Operations. You will design, code, and automate workflows across ITSM/RMM environments, embedding AI-driven capabilities to improve SLA metrics and reduce manual effort.

You will collaborate with cross-functional teams, including NOC, SOC, and Cloud, while ensuring alignment with Australian security standards. A blended hybrid work model and ongoing learning opportunities are provided.