Contact Centre Agent

Contact Centre Agent- Redhill

5 days a week in Redhill

Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the administration and customer service team.

Responsibilities:
. Forward on escalated calls in the correct manner
. Maintain and develop knowledge of pension schemes
. Provide support to the administration team
. Support team members during busy periods
. Work as part of an effective team
. Answer the phones and respond to members queries to set service standards
. Provide an efficient, professional service to meet all client/members' needs and to promote the Willis Towers Watson brand
. Communicate with members via email
. Make outbound calls when required
. Hit individual (KPI of 50 calls per day) and team targets
. Ensure timely completion of timesheets

Essential
. Able to work to a high level of accuracy
. Able to work well under pressure and meet targets
. Interpersonal skills to include good written and verbal communication
. Computer literate
. Excellent customer service skills and a positive, customer focused attitude

Advantageous
. Experience in either DB or DC pensions administration would be an advantage

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.