Software Engineer SME (ServiceNow)

Overview

We are seeking an experienced Software Engineer SME to support a mission-focused government program delivering enterprise ServiceNow platform engineering services. The ideal candidate will design, develop, configure, and maintain ServiceNow applications and modules, ensuring platform stability, scalability, and continuous enhancement across multiple enterprise tenants.

What will you do?
Design, develop, test, and deploy ServiceNow platform enhancements based on customer requirements
Configure and customize ServiceNow applications, workflows, UI components, and platform modules
Maintain and enhance core ServiceNow platform capabilities across enterprise tenants
Support planning and execution of system and software deployments in alignment with compliance standards
Collaborate with ServiceNow engineers and stakeholders to implement system updates and configuration changes
Identify system deficiencies and develop technical solutions and improvements
Ensure consistency across development, testing, integration, and production environments
Support production operations, end-user support, and incident resolution activities
Document system changes, testing results, and maintenance activities
Research and implement emerging technologies and platform capabilities as needed
Evaluate hardware/software integration requirements and system performance impacts
Maintain and improve development processes, standards, and operational procedures

Do you have what it takes?
Must have a Top Secret Clearance with Polygraph
Bachelor's or Master's degree with minimum of 16 years of relevant experience
At least 5 years of hands-on ServiceNow development experience
Strong knowledge of ServiceNow platform modules including ITSM, ITOM, SPM, HRSD, CSM, Asset Management, and Change Management
Strong JavaScript development experience within ServiceNow
Experience with database systems such as Oracle or MySQL
Ability to estimate work effort and manage multiple priorities effectively
Strong communication skills (written and verbal)
Ability to work independently and in team environments
Strong problem-solving skills and ability to implement corrective actions
Willingness to pursue ServiceNow Certified System Administrator (CSA) certification

Preferred Education, Experience, & Skills:
ServiceNow Certified System Administrator (CSA) certification
Experience with Agile, Scrum, Lean, and DevOps methodologies
IT project management experience
Experience with Java, Ruby, DevOps, and DevSecOps practices