Hybrid CCM Platform Analyst - Customer Solutions

Greater Western Water (GWW) is seeking a CCM Analyst to support and enhance customer communication platforms within the Customer Platforms team. You will translate requirements into technical specifications and oversee application support and maintenance, partnering with vendors to deliver reliable IT services aligned with GWW's objectives.

Reporting to the Team Leader, you will work with stakeholders to drive improvements, manage incidents, and ensure platform availability and performance, with