Cloud Technical Team Lead

Managed Public Cloud Platform Technical Team Lead

The Managed Public Cloud Platform Technical Team Lead is a senior, hands on leadership role in Brennan's Managed Digital Services division. You will lead a team of cloud consultants to deliver reliable, secure managed outcomes for clients, while creating a culture of accountability, continuous improvement, and great customer experience. This is a leadership role with accountability for a global team, requiring regular customer engagement and on site presence to support key accounts, complex escalations, and trust based technical advisory.

Location: Brisbane - Permanent Full Time.

Role responsibilities

• Technical delivery on your own portfolio of clients
• Technical Leadership & Escalation Point
• Team Operational Management
• Team Capacity Management & Workload Balancing
• Ensuring Quality Delivery within Team
• Supporting Team Development through Coaching & Mentoring of Team Members
• Client SLA Management & Contract Adherence
• Maximising Client Satisfaction
• Support in the Execution of Managed Services Strategic Objectives
• Identifying Efficiencies & Addressing through Process & Automation
• Continual Improvement - Maturing of Services
• Consultation on SLA Definition & Development
• Development of ITIL Aligned Operational Processes
• Services Catalogue Review & Contribution
• Consultation on Managed Services Product & Associated Schedule

Skills & Experience required

• Proven, relevant experience in a Tech leadership or Team lead role and ability to demonstrate technical team management
• Relevant experience in a senior technical role
• Comprehensive experience in core enterprise applications
• Technical competence across Public Cloud Technology
• Microsoft AZ-104, AZ-204 or AZ-305 - Certification and experience managing Public Cloud environments
• Identify financial implications and challenge the risk of business and/or project decisions
• Maintain effective stakeholder involvement and engagement with the decision making process
• Problem Solver and analytical
• Excellent negotiator and influencer
• Strong decision making and conflict resolution skills
• Demonstrated ability to train, coach and mentor staff
• Ability to delegate effectively
• Ability to manage and implement change - change agent and ambassador
• Ability to plan, prioritise and complete tasks with conflicting priorities
• Service level management
• ITIL certification and/or experience
• Experience with cloud observability and monitoring platforms (e.g. Azure Monitor, Log Analytics, Datadog or equivalent)

Desirable

• Prior experience within an outsourced service delivery environment
• Project Management
• Technical Risk Management
• Infrastructure as Code (IaC) experience - Terraform, Bicep, or ARM templates
• Familiarity with AI assisted operations and automation tooling (e.g. Copilot for Azure, scripted remediation, workflow automation)
• Multi cloud exposure (AWS or GCP) in addition to core Azure competency
• Cloud cost optimisation and FinOps principles - experience managing and reporting on cloud spend, identifying waste, and driving cost efficiency for clients