IN-IDOI-Renewal Coordinator (814398)

IN-IDOI-Renewal Coordinator (814398)

311 W Washington St., Ste 103 Indianapolis, IN 46204

onsite

webcam only

About the Job: This position serves as the Licensing Renewal Coordinator of the Indiana Department of Insurance (IDOI). The Licensing Renewal Coordinator is charged with the responsibility of maintaining state compliance with the laws, rules, policies, and procedures of renewal and reinstatement licensing of resident and non-resident insurance producers (agents/brokers) and consultants, and resident and non-resident Insurance agencies. The position accepts and reviews license renewal and reinstatement applications, including any civil, criminal, or administrative background documents, and makes determinations as to a candidate's eligibility for renewal of a license as governed through the laws, rules, and policies of the state. The position works with the IDOI Enforcement Division, Vertafore/Sircon, NIPR, FINRA, and other state departments of insurance verifying possible disqualifications on an individual or firm's record. The position also utilizes MyCase.in,gov, NIPR Attachments Warehouse, I-Site, Sircon for States, e-PAL, INBlZ, FINRA BrokerCheck, and other databases when reviewing renewal applications. The position processes license reinstatement waiver forms needed for producers to take the IDOI Laws & Regulations exam as a part of reinstating an expired license within one year of the license expiring. The position advises candidates on the reinstatement process and requirements and tracks a candidate's reinstatement progress. The position maintains the IDOI licensing renewal and reinstatement web pages at The position works with system vendors, such as Vertafore/Sircon and NIPR, in troubleshooting system errors; addressing insurance producer, consultant, or agency renewal/reinstatement concerns; and implementing system or process improvements. The position also manages all communications with internal and external stakeholders regarding producer, consultant, and agency licensing renewal/reinstatement questions, concerns, or initiatives. The position will review, along with manager, continuing education (CE) due-date extension forms and CE retirement exemption forms; and may serve as a back-up for the receptionist.

Skill Matrix:

Strong Customer Service experience in a business/professional environment.

Required 2 Years

Practical knowledge of MS Office, Word, Excel, Teams. Required 2 Years

High School Diploma Required

Prior experience in the LAH/P&C insurance industry (Life, Accident & Health; Property & Casualty). Highly desired

Prior experience working in a call center setting. Highly desired