Customer Service Specialist

Membership Services Coordinator

£32,000–£35,000

Hybrid (1 day per week in Bristol office, 4 days from home) + Travel Allowance

We're delighted to be partnering with one of our long-term clients, a well-established professional membership organisation in the creative arts sector, to recruit a Membership Services Coordinator.

We're looking for an experienced membership services or membership engagement professional who genuinely enjoys building relationships, delivering exceptional member experiences and becoming a trusted point of contact for members and stakeholders. An interest in the arts or creative industries would be highly advantageous.

You'll support members throughout their journey, from joining and onboarding through to renewals, retention and ongoing engagement. Managing enquiries across multiple channels, maintaining accurate CRM records, resolving issues and identifying opportunities to continually improve the member experience will all form part of your role.

Working closely with colleagues across membership, marketing and events, you'll help drive member satisfaction, engagement and growth, work on future strategy, while representing the organisation at occasional events and supporting a thriving membership community.

We're looking for someone who has experience working within a professional membership body, association, institute or similar membership organisation . You'll be a confident communicator with excellent relationship-building skills, comfortable engaging with members, volunteers and a range of stakeholders. You'll bring a positive, proactive and highly organised approach, enjoy working collaboratively and take pride in delivering an outstanding service. A naturally social and engaging personality, with the confidence to build lasting relationships, is essential.

If you're passionate about membership, enjoy working with people and would love to combine your expertise with an organisation operating in the creative arts, we'd love to hear from you.