Account Director

Account Director | Gateshead, United Kingdom | Hybrid This employer is seeking a dynamic and self-motivated Account Director to join their Client Services team. This role is crucial for driving client satisfaction and continuous improvement, while also fostering the growth of existing client relationships. The position emphasizes clear communication and strategic oversight. The Role • Serve as the senior day-to-day client contact. • Drive client satisfaction and ensure contractual commitments are met. • Oversee financial forecasting, budget tracking, and gross margin performance. • Identify and pass on farming and growth opportunities to senior leadership. • Manage client governance and deliver regular business reviews. What You'll Need • Solid experience in client services, account management, operations, project management, or outsourcing. • Proven success in managing client expectations and delivering performance improvements. • Demonstrated ability to add value to client businesses and service provision. • Understanding of contact centre metrics, pricing structures, and financial forecasting. • Excellent interpersonal, communication, negotiation, and relationship-building skills. What's On Offer • Opportunity to influence and drive client success within a reputable organisation. • Collaborative work environment with a focus on partnership between client and operations. • Responsibility for key client accounts and strategic growth initiatives. • Chance to contribute to continuous improvement agendas. Apply via Haystack today!