Service Manager

Your role

Business Management (50%) - Develop the service business in the assigned region/area including establishing goals for service-related products and results. Meet or exceed established business goals. Control costs and maximize profit levels. Strengthen customer relations by making routine visits to resolve issues, advice on service standards, sell service plans/products, including training, as required. Oversee the daily operations of a team of experienced Service Technicians, providing leadership, development, support, and motivation for the team. Plan and control the daily workload of the Service Technicians and provide technical support to the Service Technicians and customers. Interview, hire, and provide orientation/training for new employees. Oversee and improve the efficiency of daily administrative routines.

Customer Relations (30%) - Visit customers and provide advice on service standards and sell service plans, products, and training. Proactively identify, pursue, and resolve service issues. Support the daily operations of Service Technicians by facilitating communications with technical support, sales/marketing, and the customer. Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done. Communicate with the Service Coordinators to deal with scheduling issues. Provide reports concerning WIP (work-in-process).

Safety (20%) - Maintain a safe working environment while enforcing safety procedures and compliance to Federal laws and regulations. Arrange safety training for Service Technicians as mandated by regulatory agencies and customers. Maintain documentation/certification records relevant to this training.

Perform other duties as assigned.
To succeed, you will need

Experience - 5-7 years of directly relevant experience, preferably within the Atlas Copco Group.

Education - High school diploma required; two or four-year technical college degree preferred or an equivalent combination of education and experience.

Skills - Must be self-directed and have excellent organizational, supervisory, interpersonal, verbal and written communication, and problem-solving skills. Knowledge of safety practices and procedures and OSHA regulatory compliance required. Must be proficient in Microsoft Office, including Word and Excel, as well as in IBM Lotus Notes applications. Some travel required. Must have a valid driver's license.
In return, we offer

• Choose your career with us!
  
  Drive your Career, Explore Opportunities, Realize your Passion . . .
  
  Attractive benefits Include:
  
  • Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan
  • Health insurance/ Dental insurance/ Vision insurance
  • Paid time off
  • Life & Disability insurance
  • Salary range: $130K- $160K based on knowledge, skills, and experience. "Geographically adjusted"
  
  City
  Kent, WA

Job location

Remote
This role is fully remote; however, candidates must reside in or near Kent, WA

Contact information

Talent Acquisition Team: Sowmya Prativadi

Atlas Copco

Atlas Copco delivers innovative products and solutions that help businesses grow and drive progress. Our portfolio spans compressed air and gas systems and treatment, vacuum solutions, industrial power tools, assembly systems, and power and flow solutions. We bring a commitment to long-term success built on expertise, reliable service, and uptime. When you level up to the Atlas Copco experience you enter a partnership based on quality, sustainability, and ease of collaboration. The technology we bring, and the decades of experience support the future-proofing of your business. Atlas Copco is a brand within Atlas Copco Group.

Visit the Atlas Copco website

Company: Atlas Copco Group

Functional area: Service Location: US - United States City: Kent Washington On-site/remote: Remote Brand: Atlas Copco Company Name: Atlas Copco Compressors LLC Date of Posting: September 1, 2026 Last day to apply: November 25, 2026