Technical Support Engineer Medical Devices

Contribute to our mission, Technology for Life.

Reporting to the Technical Support Team Leader, the Technical Support Engineer will be based at our Notting Hill head office in Victoria. You will play a key role in delivering effective service as directed (geographically, by product, by task, etc.) to achieve customer satisfaction, revenue, and contract development.

Key Responsibilities

• Inbound customer service calls, initial screening for prioritisation, and phone support;
• Record service calls into the database for action;
• Timely and effective handling of service requests;
• Coordinate and perform "return to base" preventive maintenance;
• Assembly, configuration, and testing of new devices;
• Ensure service loan devices are fully maintained and in requisite working order;
• Provide additional on-site breakdown service and/or preventive maintenance resourcing to support customers across ANZ;
• Convey potential leads to the Sales team;
• Identify and report quality issues from the field to internal stakeholders;
• Apply a compliance focused mindset across all operations, and;

Qualifications

• Tertiary qualification in Biomedical or Electronics Engineering;
• 3+ years' experience in the Medical Devices industry;
• Workshop or Field Service experience;
• Desire and ability to efficiently learn technical products;
• Proficiency with SAP, CRM, and Microsoft tools;
• Adaptability and readiness to handle multiple, changing priorities in a fast paced environment;
• Team player with a positive attitude and willingness to learn;
• Exemplary understanding of compliance rules and ability to act as a role model in upholding and promoting compliance standards, and;
• Excellent customer focus, problem solving, analytical, organisational, task management and communication skills;
• Current Driver's License.

Benefits

• 4 weeks' purchased leave;
• Company paid parental leave, including superannuation;
• Personal and tailored coaching for transitioning in and out of parental leave;
• Genuine and dedicated career and retirement planning and support;
• Corporate Social Responsibility partnerships;
• Exclusive membership with our Health & Wellbeing partner, offering a wide array of discounts;
• Employee Assistance Program for you and your family;
• Flat structure and open doors, giving you access to everyone in the business, and;
• Structured leadership programs, mentoring initiatives, and global learning platforms.

We welcome applications from all qualified candidates, regardless of age, gender, sexual orientation, disability, ancestry, ethnicity, national origin, cultural background, faith, marital, veteran, or social status. If you require any adjustments to be made during the application process to assist with access, please let us know.

Draeger is an Equal Opportunity Employer and committed to respect, fairness, and transparency. Everyone is unique and each Draeger employee contributes to our inclusive and diverse workplace.

Applicants must demonstrate the right to work in Australia.