Tier I Desktop Support

Description

We are looking for a Tier I Desktop Support specialist to provide responsive technical assistance for end users in Florida. This long-term contract position is ideal for someone who enjoys resolving day-to-day hardware, software, and access issues while delivering a high level of customer service. The role supports a variety of workplace technologies and helps keep users productive through timely troubleshooting, setup, and coordination with broader IT teams.

Responsibilities

Provide first-line technical support for desktop and laptop computers, displays, printers, mobile devices, and related end-user equipment. Resolve issues involving Microsoft 365 tools such as Outlook, Teams, OneDrive, and other Office applications to minimize user downtime. Assist employees with account access needs, including password changes, locked accounts, and other routine permission-related requests. Coordinate onboarding and offboarding tasks by preparing devices, setting up user access, issuing equipment, and recovering company assets.

Install and configure operating systems and business applications, then diagnose and correct workstation software problems as they arise. Investigate basic connectivity concerns involving local networks and Wi-Fi, and route more advanced infrastructure matters to the appropriate support teams. Manage service tickets from intake through closure, ensuring troubleshooting activities and final resolutions are clearly documented. Escalate complex incidents related to hardware, software, security, or network performance when deeper technical support is required.

Contribute to device refresh efforts, software rollouts, and other IT initiatives while maintaining accurate inventory and asset records. Deliver remote assistance to users across multiple locations while adhering to established IT procedures, security expectations, and escalation guidelines.

Requirements

At least 1 year of experience in desktop support, help desk, service desk, or a similar IT support environment.
Hands-on ability to troubleshoot and support Windows 10 and Windows 11 systems.
Practical experience assisting users with Microsoft 365 applications and common access-related issues.
Working knowledge of Active Directory and/or Microsoft Entra ID for basic account administration.
Foundational understanding of network and wireless troubleshooting for end-user connectivity problems.
Experience using ticketing platforms such as Zendesk to track, update, and resolve support requests.
Strong communication skills with a customer-focused approach to technical support.
Ability to manage multiple priorities independently in a fast-paced support setting.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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