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IT Services Tier II (PT Support) with Min 6yrs exp (Webcam interview)(PART TIME ONSITE _only Local to DMV Area)

NextGen Solutions CorporationWashington, DC🇺🇸United StatesPosted 21 Aug 2026

Why This Role Stands Out

This hybrid IT Services Tier II role offers a unique opportunity to support critical 911/311 operations, developing specialized skills in a high-impact environment with excellent flexibility. You'll thrive here if you have at least six years of experience in IT support and enjoy troubleshooting complex technical issues on weekends, contributing to a vital public service. Apply now to join a dedicated team and gain invaluable experience in a rewarding part-time position.

Quick Overview

Seniority
Mid Senior
Work mode
Hybrid
Location
Washington, DC, United States
Posted
5 days ago
CADServiceNowTechnical Support

Job Description

We are looking for a IT Services Tier II (PT Support) (Min 6+ Yrs Exp) Weekend role (Webcam Interview).
POSITION DESCRIPTION
DIRECT CLIENT Position
Number of positions: 1
Length: 12 Months+
Work Address: Washington DC
Immediate interviews (Webcam Interview)
Weekend role: 10-hour shifts, 2 days/week.
Shift time 2 PM - Midnight
Experienced IT professional (6 10 yrs) providing Tier II support for critical 311/911 operations-troubleshooting workstations, apps, networks. Supports Mobile Data Computers to ensure field unit connectivity. Weekend role: 10-hour shifts, 2 days/week.
The Tier II technician provides direct technical support for the District's 911 and 311 call floors, per mission to ensure uninterrupted operation of 91/311-critical applications, hardware, and communication systems. The resource troubleshoots and maintains call floor workstations, CAD (Computer Aided Dispatch) and other mission critical 911/311 applications, voice recording systems, and other integrated platforms used by call takers and dispatchers. In addition, the technician supports the MDC division by imaging, configuring, and repairing mobile devices, routers, and tablets deployed in first responder (Fire/Police) vehicles. This role requires monitoring and escalating network and system performance issues, performing software updates and patching, and coordinating with internal IT and vendor partners to resolve incidents quickly, troubleshoot technical issues, and prevent service disruption.
Shift time 2 PM - Midnight
JOB DESCRIPTION
Responsibilities:
  1. Provides Tier II IT support for 911 and 311 call floor operations, including troubleshooting workstations, testing software updates, resolving system glitches, and assisting users.
    2. Supports MDC division operations, including imaging, processing client support requests, configuring, and maintaining toughbooks, routers, and associated vehicle installations.
    3. Provides support and feedback on implementation of IT hardware and application solutions for the call floor and MDC environments.
    4. Performs tests, participates in system acceptance procedures, and performance monitoring methods for call floor applications and MDC systems.
    5. Supports radio communications, dispatch operations, and network system infrastructure, including routine monitoring, alarm escalation, and coordination with and external stakeholders.
    6. Provides IT support for Mobile VPN and mobile connectivity tools, including diagnostics, troubleshooting, and coverage analysis.
    7. Follows Standard Operating Procedures (SOPs) for Tier II troubleshooting and daily operations.
    8. Supports IT asset management by tracking, updating, and maintaining inventory of call floor and MDC hardware, ensuring accurate records of equipment assignment, deployment, and lifecycle status.
    9. Uses the ServiceNow ticketing system to open, track, update, and close service tickets in accordance with established processes.
    10. Participates in inter-agency coordination to ensure technical requirements for 911, 311, and MDC systems are met.
    11. Assists with security patching, operating system upgrades, firewall coordination, and integration of agency software into call floor and MDC environments.
    12. Assists in the deployment of new hardware and applications, including installation, configuration, testing, and user support.
    13. Performs other duties and responsibilities as required, assigned, or requested.
Minimum Education/Certification Requirements:
Bachelor's degree in IT or related field or equivalent experience
Required/Desired Skills
Candidates must have ALL the "Required" skills in order to be considered for the position. "Desired" or "Highly Desired" skills are a PLUS but may NOT be required.
Skill Matrix
Experience with Business workflow processes
Required / Desired
Amount
of Experience
Years of Experience
6-10 yrs. designing, developing, and testing computer systems and components
Required
6
Years
Bachelor's degree in IT or related field or equivalent experience
Required
0
Experience with IT lifecycle management, performance monitoring, and QA
Required
2
Years
Experience with IT system security principles and technical documentation.
Required
2
Years
Support in the research, evaluation and integration of new technologies
Required
2
Years
Experience with IT security principles, methods, and tools utilized for IT security & support applications.
Required
2
Years
Experience with operating systems installation and configuration procedures to assist in installing & maintaining the operating system environment.
Required
2
Years
Experience with network standards, and network management tools to perform routine network configuration management functions.
Required
2
Years
Experience with maintaining database operations and assisting in database restoration.
Required
2
Years
Experience monitoring system performance & recovering data from backup in the event of hardware / software failure.
Required
2
Years
Experience with customer support, problem resolution databases, and troubleshooting techniques
Required
2
Years
A+ or Network+ certifications preferred but not required
Highly desired
0

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