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Manufacturing

Senior Staff ML Engineer - Production Agent Systems

Zendesk Pty Ltd (Australia)Melbourne, Victoria🇦🇺AustraliaPosted 24 Jul 2026

Why This Role Stands Out

This hybrid role offers a fantastic opportunity to shape the future of production agent systems by building robust, high-performance ML infrastructure, perfect for experienced backend engineers passionate about LLMs and scalable solutions. You'll thrive here if you enjoy tackling complex challenges in a dynamic environment, contributing to impactful projects with a focus on reliability and innovation. Don't miss out on the chance to grow your expertise with a leading company!

Quick Overview

Work Type
Hybrid
Schedule
Full Time
Level
Mid Senior

Job Description

Zendesk Pty Ltd (Australia) is seeking a backend engineer to design and implement the agent execution core, focusing on speed, reliability, and robustness in production traffic. You will work across LLM APIs, tool calling, memory management, and evaluation to ship reliable systems.

You will also contribute to knowledge retrieval, connectors, and instrument production data to feed ML training, with a strong emphasis on security and compliance in a scalable environment.

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