IT Support Engineer

Technical Services Engineer - 2nd/3rd Line Location: Magherafelt Salary: £30,000-£40,000 Working pattern: Five days on-site Contract: Permanent, full-time MCS Group is delighted to be recruiting a Technical Services Engineer for a well-established and growing organisation in Mid Ulster. This is a broad, hands-on position covering 2nd/3rd-line support, infrastructure, Microsoft cloud services, networking, business applications and cybersecurity. You will help maintain reliable day-to-day IT services while contributing to infrastructure upgrades and technology-improvement projects. The role You will: Provide 2nd/3rd-line support across infrastructure, applications, networks and end-user devices. Administer Microsoft 365, Entra ID, SharePoint, Teams and Intune. Support Windows Server, Active Directory, Hyper-V and endpoint-management environments. Maintain network infrastructure, including switching, VPNs, firewalls and Wi-Fi. Monitor system performance, backups, patching, security and availability. Support business-critical applications, upgrades and integrations. Contribute to infrastructure, cloud and digital-transformation projects. Assist with cybersecurity, vulnerability management, access control and compliance. Work with technology suppliers and managed-service partners. Produce technical documentation and support users adopting new systems. What you will need Previous experience as an Infrastructure Engineer, Systems Administrator, Technical Support Engineer or experienced 2nd/3rd-Line Engineer. Strong Microsoft 365 administration experience. Knowledge of Entra ID, Intune and endpoint management. Experience supporting Windows Server and virtualised environments. Practical networking experience across VPNs, firewalls, switching or Wi-Fi. Exposure to Microsoft Azure. Strong troubleshooting and problem-solving skills. Good communication and customer-service skills. Experience with Power Apps, Power Automate, Power BI, ITIL, VoIP, API integrations, ISO 27001 or Cyber Essentials would be advantageous. What's on offer Salary of £30,000-£40,000. Permanent position with a stable and growing organisation. Life assurance. Healthcare cash plan. Employee assistance and wellbeing support. Retail discounts. Ongoing training and development. Clear career-progression opportunities. This position is based on-site five days per week in Magherafelt. To apply, contact Daire O'Connor at MCS Group or submit your CV for a confidential discussion.

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