Service Desk Personnel

Please Contact: To discuss this amazing opportunity, reach out to our Talent Acquisition Specialist Bhupendra Chopade at email address can be reached on # .

We have Contract role Service Desk Personnel for client at Nashville, TN. Please let me know if you or any of your friends would be interested in this position.

Position Details:

Service Desk Personnel- Nashville, TN
Location : Nashville, TN 37243
Project Duration : 12+ months

Pay Rate : $20 to $25 an hour on W2

Job Description

Must be able to lift at least 50 pounds.

IT Call Center Experience preferred

- Able to handle call volume of up to 30 calls per day.

People/Customer Service skills required
Printer Administration and Troubleshooting
- Server Print Queue, and local Queues

Active Directory Management

- Able to navigate Different OUs

- Able to look up attributes

- Able to reset password and unlock accounts.

iOS Management, Support, and Deployment

- Setting up new phones/I pads

- Resetting iTunes accounts

- Resetting network settings

- Backup/Restore device data

Video Conferencing

- Cisco Webex

- MS Teams

- Cisco Presence video solutions

Network troubleshooting

- Internal vs external

- VPN

- LTE

- Wi-Fi

Application Troubleshooting

- Account permission

- Compatibility settings

- Browser vs installed

Remote support

- MSRA

- RDP

- TEAMs

- Webex

Hardware Deployment

ServiceNow

- Ticket management

- Ticket assignment

To discuss this amazing opportunity, reach out to our Talent Acquisition Specialist Bhupendra Chopade at email address can be reached on # .