Reactive Support Expert - AU

Southport, Queensland 4215, Australia • A$55,000 - A$65,000

Casual Temporary Entry Level

Description

Ever Nimble is seeking an IT Support Technician to join the Reactive Support team in the Southport office. The role involves providing first and second line technical support, troubleshooting hardware and software issues, and ensuring high quality customer service.

Benefits and Perks

• Great work environment and team
• Experienced tech experts to learn from
• Opportunities to grow and develop
• Staff discounts on IT equipment purchased from
• Rewards and incentives for performance and training
• Opportunities to travel for work
• Paid birthday leave
• Generous Work From Anywhere allowance
• Flexible working support

About you

• Minimum 2 years of experience in IT support
• Familiarity with hardware components including laptops, desktops, servers, storage devices, and network devices
• Ability to work independently and manage multiple tasks simultaneously
• Strong problem solving skills and attention to detail
• Excellent communication skills, both verbal and written
• Ability to travel to client sites as needed (via company Uber account)

About the role

• Provide first and second line technical support to customers
• Support hardware equipment including laptops, desktops, servers, storage devices, and network devices
• Support a wide range of software across many industries
• Handle on site visits for troubleshooting, maintenance, and repairs
• Escalate issues to Senior Technicians or vendors when necessary
• Maintain knowledge of the latest hardware and software trends and technologies

Customer Service

• Communicate effectively with clients in person and on the phone
• Provide advice to non technically minded customers
• Respond to service issues and requests in a timely manner
• Proactive problem solving with attention to detail

Tech Exposure

• Microsoft 365
• Active Directory
• Fortinet
• Firewalls & Networking
• Automation tools
• All types of IT hardware

Important: Applications must be from candidates living in or close to Southport, QLD.