Application Support Engineer - Edinburgh/Glasgow - 28K, Bonus

Application Support Engineer (SQL) - Edinburgh or Glasgow Hybrid - 28K + Bonus SQL skills required | Hybrid working | Rotational shifts | Growing SaaS company Lorien's client, a fast-growing global SaaS provider with a strong reputation in their domain, is looking to hire an Application Support Engineer to join their expanding support function. Based out of either their Edinburgh or Glasgow office (whichever's best for you), this is a fantastic opportunity to join a tech-driven business with exciting projects, a collaborative culture, and a clear path for progression. What's in it for you? Competitive salary (£26K-£28K) + Bonus<br />Hybrid working model (office/home split based on shift)<br />Private healthcare, flexible working, recognition rewards<br />Career development and upskilling opportunities<br />Friendly, supportive team environmentShift Pattern (rotational): Morning (6am-2:30pm) - Work from home<br />Mid (8am-4:30pm) - Office-based Tuesdays &amp; Thursdays (Edinburgh or Glasgow), WFH rest of the week<br />Late (2:30pm-10pm) - Work from homeKey

Responsibilities:

Provide hands-on application support across core platforms<br />Manage and escalate support tickets appropriately<br />Collaborate with DevOps, Infrastructure, and other teams<br />Monitor remote client servers for stability<br />Manage user accounts and support portal access<br />Contribute to deployments, change/config projects, and process improvementsWhat You'll Bring To The Table: Proven experience in Application Support or 1st /2nd Line Support<br />Strong hands-on SQL skills (Azure SQL a bonus)<br />Familiarity with Active Directory / Entra ID (AzureAD)<br />Ability to support users remotely<br />Understanding of ITIL, Change Management, or similar methodologiesIf you're looking to join a company that values its people, offers real career growth, and works on impactful tech, apply now with your latest CV or reach out for a chat before this opportunity is snapped up. Guidant, Carbon60, Lorien &amp; SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy