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Oracle ICM Support Specialist || Remote

AKAASA TechnologiesUnited States🇺🇸United StatesPosted Oct 23, 2026

Why this role stands out

Elevate your career as an Oracle ICM Support Specialist at AKAASA Technologies, where you will enjoy the freedom of a fully remote role while serving as a key technical authority on mission-critical enterprise systems. This position is perfect for a detail-oriented problem solver who thrives on cross-functional collaboration and wants to sharpen their expertise in complex Oracle ERP configurations. Take the next step in your professional journey and apply today to make a meaningful impact in a dynamic, high-growth environment.

Quick overview

SeniorityMid Senior
Work modeRemote
LocationUnited States
Posted22 hours ago
Stakeholder ManagementOracleERPRoot Cause Analysis

Job description

POSITION OVERVIEW

The Oracle ICM Support Specialist serves as a primary subject matter expert responsible for identifying, troubleshooting, and resolving complex issues within critical enterprise software systems. Working as a "software detective," this role collaborates across functional teams to ensure high availability, optimal system performance, and seamless functional configuration of Oracle Incentive Compensation applications.

DAY-TO-DAY RESPONSIBILITIES

  • Analyze, diagnose, and resolve complex system issues within Oracle Sales Cloud Incentive Compensation to maintain continuous business operations.
  • Execute functional configurations, application remediation, and maintenance within the Oracle ERP ecosystem.
  • Perform root cause analysis on recurring system incidents and implement preventive measures and permanent fixes.
  • Collaborate with cross-functional engineering teams, IT support groups, and external client stakeholders to streamline support processes.
  • Provide technical mentorship and domain guidance to elevate knowledge standards across the team.
  • Maintain comprehensive technical documentation, incident resolution runbooks, and functional best practices.

REQUIRED SKILLS

  • Oracle Sales Cloud Incentive Compensation (Oracle ICM) (10+ years)
  • Functional configuration and administration of ERP systems (10+ years)
  • Advanced IT troubleshooting, issue diagnosis, and application remediation (10+ years)

ADDITIONAL DESIRED SKILLS

  • Oracle Database Security
  • Excellent communication and client stakeholder management skills
  • Financial services industry background

CANDIDATE PROFILE

An experienced, highly analytical Application Support Engineer with extensive mastery of Oracle Incentive Compensation modules. This candidate excels in high-stakes troubleshooting environments, displays strong leadership and team-collaboration skills, and communicates complex technical details clearly to client stakeholders.

Job Responsibilities

  • Identify, diagnose, and resolve functional and technical issues within Oracle Sales Cloud Incentive Compensation applications.
  • Perform system configurations, root cause analyses, and application remediation.
  • Partner with cross-functional teams and key client stakeholders to optimize system reliability and performance.
  • Mentor team members and contribute to ongoing operational documentation and best practices.

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