PLM/CAD Application Support Analyst

PLM/CAD Application Support - Permanent - Appledore, Devon

On site - 5 days per week

40 hour week - Finish at 12.30pm on Friday's

Very occasional travel to other sites - Must be able to drive & have a car

Required: - Hands on experience supporting PLM & CAD applications. Proven experience providing first line application support for PLM/CAD systems, owning incidents through to resolution. Strong working knowledge of engineering workflows, including design, engineering change control, & configuration management. Experience supporting engineers & manufacturing users in operational, production critical settings. Ability to diagnose PLM/CAD application issues & work effectively with central application SMEs to resolve them. Experience supporting integrated enterprise environments, including ERP systems (eg SAP) alongside PLM/CAD. Confident communicator with the ability to work directly with engineering & manufacturing stakeholders

PLM/CAD Application Support Job Description

Be the on site expert for business & enterprise applications, ensuring stable, reliable, & proactive application support across the site. You will keep critical engineering & manufacturing applications running, providing first line support & owning tickets through to resolution. This role places you at the heart of the operation supporting PLM, CAD, & SAP, as well as everyday applications, working directly with engineers & production teams, & taking full ownership of issues from first report to final fix.

Acting as the local interface between site teams & stakeholders, Enterprise Applications, & the wider IT organization, you will support a complex engineering & manufacturing environment. The role requires strong hands on experience with business critical systems, particularly PLM (Teamcenter/Windchill) & CAD, & a clear understanding of how applications enable engineering, production, & operational processes. If you thrive in hands on application support, understand engineering workflows, & want real ownership of mission critical systems, this role is for you.

The Role

• Provide hands on first line application support for PLM & CAD systems used by engineering & manufacturing teams, owning incidents, requests, & problems through to resolution
• Develop deep, site specific knowledge of engineering workflows, configurations, integrations, & dependencies across PLM, CAD, SAP, & related systems.
• Ensuring minimal disruption to design, engineering change, & production processes
• Diagnose application issues & escalate effectively to central application SMEs, tracking progress through to closure
• Build strong relationships with engineering, manufacturing, & operational stakeholders to understand application usage & identify improvement opportunities
• Collaborate with Enterprise Applications teams to ensure consistent standards, knowledge sharing, & continuous improvement
• Work closely with the Site IT Business Partner to align application support priorities
• Participate in site & cross functional projects focused on digital transformation & process optimization
• Maintain accurate documentation for application support procedures & known issues.
• Provide on site support with occasional travel to other sites as required

PLM/CAD Application Support - Permanent - Appledore, Devon

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.