Application Development & Support Manager

About the Opportunity We're partnering with a well-established, multi-site UK organisation that is investing heavily in its Business Systems function. As part of its continued growth and digital transformation, the business is looking to appoint an experienced Business Systems Application Development & Support Manager to lead the support, development and continuous improvement of its ERP platform and associated business applications.

This is a fantastic opportunity for an experienced Business Systems professional who combines strong technical knowledge with people leadership and stakeholder management. You'll play a key role in ensuring business-critical systems remain reliable, secure and fit for purpose while driving continuous improvement across the organisation.
The Role Reporting into the Head of Business Systems, you'll lead an established Application Development & Support team, working closely with operational departments, senior stakeholders and third-party suppliers to deliver enhancements, optimise business processes and support ongoing digital transformation initiatives.

You'll oversee ERP support and development activities, manage application integrations, contribute to business change projects and help shape the future direction of the organisation's business systems landscape.
Key Responsibilities

• Lead, mentor and develop the Application Development & Support team.
• Manage workloads, priorities and resource planning across the team.
• Oversee the support, configuration and continuous improvement of the ERP platform and associated business applications.
• Manage application enhancements from requirements gathering through to testing, deployment and post-implementation support.
• Work closely with business stakeholders to understand requirements and deliver effective technical solutions.
• Support ERP upgrades, deployments, integrations and data migration activities.
• Configure ERP modules, workflows, dashboards and business rules.
• Maintain system integrity, security, permissions and master data.
• Produce functional specifications and technical documentation.
• Monitor system performance and produce management reporting.
• Identify opportunities to improve business processes, automation and operational efficiency.
• Manage relationships with software vendors, implementation partners and third-party suppliers.
• Ensure compliance with GDPR, governance and security standards.
• Evaluate emerging technologies, including AI-enabled solutions, to support future business improvements.

About You You'll have previous experience leading Business Systems or ERP application support teams within a complex business environment and be comfortable balancing operational support with project delivery and continuous improvement. You'll ideally have experience with:

• Supporting and developing ERP or enterprise business systems.
• Leading and developing technical application support or development teams.
• SQL and relational databases.
• APIs, integrations and data exchange technologies.
• Power BI, SQL Reporting or other reporting solutions.
• Business process analysis and systems improvement.
• Managing third-party software vendors and implementation partners.
• Working across finance, purchasing, stock, logistics and operational business functions.
• Agile or modern project delivery methodologies.

Experience within wholesale, distribution, manufacturing or other multi-site environments would be highly advantageous.
What's in it for You?

• Join a business committed to investing in technology and digital transformation.
• Lead a skilled and collaborative Business Systems team.
• Play a key role in shaping the future of enterprise applications.
• Work on ERP enhancements, integrations and strategic business projects.
• Hybrid working with flexibility around project requirements.
• Excellent opportunity to make a real impact across a growing organisation.

If you're an experienced Business Systems or ERP Manager looking for your next challenge, we'd love to hear from you.