SaaS Governance & Operations Analyst

Role:SaaS Governance & Operations Analyst
Location:Parsippany,NJ or Atlanta,GA(Hybrid)
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Overview
Client is seeking a SaaS Governance & Operations Analyst to lead delivery governance, Lean Agile tracking, and operational oversight for SaaS platforms.
This role ensures all work is structured, tracked, auditable, and delivered predictably, with a strong focus on Azure DevOps (ADO), reporting, and cross-team coordination.

Key Responsibilities
Manage application-specific change requests, release coordination, and maintenance tracking.
Own Azure DevOps (ADO) Lean Agile methodology, structure, and backlog management (creating/managing epics, features, user stories, tasks, and bugs – monitoring and updating all team documentation accordingly).
Translate ad hoc communication, meetings, and operational updates into structured tracking and reporting.
Facilitate daily standups, cross-functional syncs, and program-level reporting.
Maintain governance documentation, operational procedures, and audit artifacts.
Manage SOX controls, internal and external application-level audit tracking, and evidence readiness.
Develop and maintain metrics, dashboards, and executive reporting.
Drive process improvement and operational standardization initiatives.

Required Qualifications
Strong experience coordinating SaaS operations, governance, or program delivery.
Advanced experience with Azure DevOps (ADO).
Advanced proficiency in Microsoft Suite (Excel, PowerPoint, Word, Teams, SharePoint).
Experience with Agile/SAFe frameworks and backlog management.
Strong written and verbal communication and organizational skills.

Preferred Qualifications
Experience with audit/compliance (SOX, SOC, control frameworks).
Experience supporting vendor-managed SaaS platforms (e.g., HRIS, payroll).
Experience building dashboards and metrics frameworks.

Core Competencies
Adaptability in evolving environments.
Strong collaboration across business, technical, and vendor teams.
Self-starter with high accountability.
Ability to prioritize in real time across multiple workstreams.
Strong attention to detail and audit readiness mindset.