Cortex Delivery Lead

• Run the daily and weekly operational cadence for the consulting team
• Manage day-to-day activities to support team morale, performance, and business alignment
• Analyze the incoming pipeline and assign consultants to Cortex XSIAM, XDR, XSOAR, and Cortex Cloud projects
• Manage billable utilization, mitigate burnout, and convert consultant downtime into strategic initiatives, training, and process improvements
• Standardize and own the customer engagement lifecycle, including kick-offs, project tracking, status reporting, and communication standards
• Handle project delays, scoping adjustments, and operational customer escalations
• Keep projects on track and remove administrative or scheduling blockers
• Work with technical leadership and management to improve Professional Services delivery frameworks and methodologies

Requirements

• Proven experience in a delivery management, practice lead, or senior project management role within an IT services, cybersecurity, or professional services organization
• Exceptional operational leadership skills
• Strong background in resource management, capacity planning, and project staffing/utilization
• Demonstrated ability to build and enforce engagement frameworks, standardized processes, and quality controls for professional services delivery teams
• Strong customer-facing skills with the ability to manage expectations, navigate operational escalations, and communicate effectively with enterprise stakeholders
• Excellent organizational and problem-solving skills
• Ability to manage multiple moving parts in a high-velocity deployment environment
• High emotional intelligence and leadership capability to mentor, guide, and manage consulting team morale and performance
• Familiarity with cybersecurity operations, SOC environments, or SIEM/Cloud Security deployments is highly desirable
• Must be able to work in Australia; immigration sponsorship is not available

Core Competencies

Demonstrates strong operational leadership and resource management skills, with a focus on project staffing, capacity planning, and the ability to build and enforce engagement frameworks in a high-velocity deployment environment. Familiarity with cybersecurity operations and effective communication with enterprise stakeholders are essential.

Highest-signal resume keywords

• Delivery Management
• Resource Management
• Customer Engagement Frameworks
• Operational Leadership
• Cybersecurity Operations

ATS Optimization Keywords Hard Skills

• Project Management
• Capacity Planning
• Utilization Management
• Process Improvement
• Quality Control

Soft Skills

• Emotional Intelligence
• Organizational Skills
• Problem-Solving
• Team Leadership
• Communication Skills

Industry Keywords

• IT Services
• Cybersecurity
• Professional Services
• SOC Environments
• SIEM Security

Tools & Technologies

• Cortex XSIAM
• Cortex XDR
• Cortex XSOAR
• Cortex Cloud