Sr. Monitoring Engineer (VA ESOM)

Overview

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.

By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.

Kentro is seeking a Senior Monitoring Engineer to support the Department of Veterans Affairs ESOM program. The Senior Monitoring Engineer is part of a team that is responsible for the design, implementation, and sustainment of enterprise wide IT monitoring capabilities for the Department of Veterans Affairs, ensuring comprehensive visibility into infrastructure, applications, and service health. In this role, the engineer develops monitoring architectures, deploys and optimizes monitoring tools, establishes alerting and reporting standards, and continually enhances monitoring coverage to support operational reliability. The position collaborates closely with operations, engineering, and program stakeholders to align monitoring strategies with mission needs and drive proactive detection, rapid incident response, and continuous service improvement.

Location: This position can be performed remotely within the United States and will support Eastern Time working hours.

Compensation Range: The salary for this position is between $155-165K/annually. Factors affecting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Responsibilities

• Design, implement, and maintain enterprise wide IT monitoring architectures and standards.
• Deploy, configure, and optimize monitoring tools to ensure full visibility into systems, applications, and services.
• Develop dashboards, alerts, reports, and service health views that support proactive operations.
• Integrate monitoring platforms with ITSM/ESM systems to enable automated ticketing and incident workflows.
• Continuously evaluate and expand monitoring coverage to address evolving infrastructure and application needs.
• Tune alerts and thresholds to reduce noise, eliminate false positives, and improve signal quality.
• Collaborate with operations, engineering, and program stakeholders to align monitoring strategies with mission requirements.
• Support incident response with monitoring insights, contributing to troubleshooting and restoral efforts.
• Maintain documentation, runbooks, and SOPs related to monitoring tools and processes.
• Drive automation initiatives to enhance monitoring efficiency, self service capabilities, and operational resilience.

Qualifications

• Master's degree in computer science, electronics engineering or other engineering or technical discipline
• 10 years of relevant Experience
• 10 years of additional relevant experience may be substituted for education
  Hands on experience implementing and administering Dynatrace, Solarwinds or other monitoring tools, including dashboards, alerting policies, and service mapping.
• Strong proficiency with Dynatrace and SolarWinds platform deployment, configuration, and performance tuning.
• Experience integrating monitoring solutions with ServiceNow for automated incident, event, and CMDB workflows.
• Deep understanding of infrastructure, application, and network monitoring concepts.
• Experience with log aggregation, event correlation, and performance analytics tools.
• Ability to develop dashboards, reports, and observability views for technical and leadership audiences.
• Strong troubleshooting, analytical, and problem solving skills in complex enterprise environments.
• Excellent communication and collaboration skills, with the ability to work across engineering, operations, and program teams.

Preferred Qualifications:

• Experience designing or operating observability platforms (APM, logging, metrics, tracing) at enterprise scale.
• Certifications in Dynatrace, SolarWinds, ServiceNow, or related monitoring/ITSM technologies.
• Familiarity with cloud platforms (AWS, Azure, Google Cloud Platform) and cloud native monitoring services.
• Experience with automation and scripting (PowerShell, Python, Ansible).
  Knowledge of container orchestration platforms (Kubernetes, OpenShift) and monitoring of microservices.
• Experience with event correlation, AIOps platforms, or machine learning based alerting.
• Background supporting large federal, DoD, or public sector IT environments.
  Experience developing monitoring strategies for hybrid or modernized infrastructures.
• Understanding of ITIL processes and how monitoring aligns with incident, problem, and change management.
• Ability to mentor junior engineers and contribute to technical leadership within the monitoring discipline.

Clearance Requirement:

• Willing and able to obtain and maintain Public Trust Clearance
• Must meet updated ID requirements:
  • If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.

Benefits

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let's solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification.

Industry Recognition

Growth | Inc 5000's Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner - Mid-Size Companies, Companies Owned by People of Color; Department of Labor's HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees - Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities - virtual and in-person - e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

Commitment Equal Opportunity Employment & VEVRAA

Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.

Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to Kentro Positions- Please click on the job link and then click the blue "Apply" button at the top right of Job Description. Please upload your resume and complete all the application steps. You must fully submit the application for Kentro to consider you for a position. If you need alternative application methods, please email and request assistance.

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email .