Technical Support - R&D

Location: Raleigh, NC Salary: $32.00 USD Hourly - $34.00 USD Hourly Description:
Job Title: Technical Support - R&d

Location: Raleigh, NC

Duration: 3+ Months Contract

Job Description:

We are seeking a dedicated and enthusiastic in-offfice IT Support Specialist to join our on-site team. As a specialist, you will be our point of contact at the Raleigh office for our employee's technical needs and providing essential support for daily operations.

Job duties and responsibilities

Identify and provide technical support to users for hardware and software related problems

Proficient in installation, troubleshooting problems/errors and support for Windows 11, MacOS and MS Office 365 suite of applications

Knowledge of troubleshooting iPhone and Android phone OS related issues

Provide support for printers, AV and conference rooms at the office

Knowledge of Jira and Service-Now ticketing desks

Monitor and respond to requests received through the help desk

Perform break-fix support for laptops and docks/peripherals in a timely manner

Manage and maintain office hardware inventory

Qualifications

Proven work experience as an IT technician

Ability to diagnose and troubleshoot variety of technical issues related to Windows, networking, MS Office suite, Mac, iPhone and Android OS

Good analytical, problem solving and communication skills in English

Be approachable and openly communicable with other employees at the office and senior management

Ability to patiently provide verbal and written technical help to end users

Be able to work in a team and communicate effectively

College/BSc degree in Information Technology, Comp Sci or relevant field-----Bachelors would be preferred but a computing degree is a must.

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Contact:
This job and many more are available through The Judge Group. Please apply with us today!